10, Lote 13-B, Zona Hotelera Nationwide Mexico Phone: 011- (52)-9988808750 Web: Category: Resorts Sunset Lagoon, Royal Sunset, Sunset Group, Sunset Fishermen Fraud, Misrepresentation, Timeshare Scam Cancun Quintana Roo *Consumer Comment: Timeshare Scam Take action now! At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? But I had to say NO about a thousand times and really dig into them for details to essentially prove to them that they are rip off artists. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. How to Get Rid of Cancun Palace Resorts Timeshare? It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. It does not guarantee any level of quality of the room. These lawsuits allege that the company uses deceptive sales practices, makes it difficult to cancel contracts, and misrepresented the terms of the timeshare agreement. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. In reality, all-inclusive is mandatory for usage at all their Cancun locations. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . sunsetgrouplies@hotmail.com. These specialized businesses are designed to help get you out of your contract, usually for a fee. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. They refused to show me these mysterious rules. I insisted on reading a sample contract under the guise of, if I like it I'll sign. Instead of waiting around thinking the solution will present itself to you. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. Interclub transfer was not just an even exchange for only $89 as presented - instead Sunset tacked on additional fees that basically came to the full price of a week long hotel rental at an Interclub resort. We couldn't use the 2 weeks concurrently (travel w/family). Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. In addition to these serious issues, other problems noted, included: The first thing you need to watch out for is the timeshare sales pitch. We couldn't get reservations 9 months in advance. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. Can You Get Rid of an Escondido Towers Timeshare? We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. If a hurricane destroys the building, there is no required repair or fix. While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. If there is a lawsuit, let me know guys, I was a victim too. The above comments confirmed my suspicion of a potential scam. Be sure to document everything and consult an attorney if you have any questions along the way. As we mentioned countless times before, escrow can be very beneficial. 2. You dont need to go through the process alone our company is here to help! Search. They got me too. Sunset World Resorts & Vacation Experiences review: sunset group / fraud and dishonest. A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. Me and my mom were mislead and not they said our membership cancellation is not valid. The first offer to purchase was around 68 thousand dollars. Its very important to google the company and read reviews about them especially if you put out big money . I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. Please contact me if anyone is able to find a better way to deal with these criminals. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Same thing happened to us. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. Therefore, we used the five day right of rescission as stipulated in the contract. My wife and I had a bad experience with them also. Janet in Vancouver. www.sunsetscam.com. We recommend you contact your timeshare company before working with a timeshare exit company. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. the May 17 charge, in an email dated Sat. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. Same liesA class action is not possible, you would have to sue them in Mexico. FRAUD (charge #2) - Pg. There was one indication that a possible lawsuit may be filed by attorney Mitchell Sussman; you can learn more by searching Promotoria Sunset Group Timeshare Owners Lawsuit.. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. They refused. But the highest success rate weve seen is when owners hire a reputable timeshare exit company. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. I'd rather just pay for the SUV rental and enjoy my vacation. How to Get Out of a Sheraton Vistana Timeshare? Thanks. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. 7. On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. Sunset Groups ratings and reviews reflect all of these issues and complaints. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. Our thought was this would be a great time to sell this timeshare and get a very generous price for it. My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. Update: Did get my money back from the credit card company, was sent to a collection agency. I am sure this will cause them to threaten a law suit and other tactics. Same here would love to know how to resolve. Sunset Lounge lawsuit heads to court while venue continues to sit empty. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Ask to use the internet to download the real form from the IRS. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. It's a lie. We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over. But they lied about everything. We use cookies to give you the best experience possible. Please contact me at zillayh@gmail.com. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Hire a Legitimate Timeshare Exit Company. The Sunset Group is a scam with the lowest ethical standards. How to Cancel Royal Holiday Club Timeshare? I only get emails. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. For example, one of their properties is Sunset Royal Beach Resort. Our goal is to make it simpler for you to explore your options. They said this was a standard business practice in Mexico. XChange is a subscription-based clearinghouse of state court information. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks. Share your photos and videos with others to prove the truth of your words. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. This is designed to make it easier for people to get out of their contracts and make better choices in the future. Legitimate Exit Companies that Buy Timeshares? Walking Away From Timeshare Maintenance Fees This will Happen. This company took advantage of the opportunity to be just as fraudulent as Sunset Group has been shown to be. The tour was nice, then came the HIGH pressure sales pitch. however we only have 1 contract unsuspecting guests need to be aware of the fact that the resorts are ruthless and when confronted they refuse to respond so you cannot get any further in your complaints. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. How To Cancel Royal Holiday Club Timeshare? Never spoke to them before. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. How To Get Out of a Grand Solmar Timeshare? It does not guarantee you any actual access to a room for any amount of time. Were happy to help in any way we can. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. We were being scammed and taken advantage of financially. Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . Please help! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. That night I googled them and saw a lot of bad reviews about them . I'll never agree to waste a full day of my vacation with these scammers again. I can't begin to tell what a horrible experience it was. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. There is nothing stated in the contract How to get rid of a Mayan Palace Timeshare? Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. Everything said was identical, currently arguing with them to cancel the contract. What should we do? . One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. The lawyer says most of the time it just disappears after they ding your credit. If there is somesort of class action please count me in. What are the process you did? How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. These guys are scammers and worst is that the Mexican Government lets them do to who ever they want. 3. I was in suspense. They tell you lies to make you buy their packages. This was again was a bad mistake. Assuming youre determined to go the Do-It-Yourself course, realize that it will probably be a long and troublesome interaction. The 90 minute presentation took 6 hours and they tag teamed 3 sales people on us trying to wear us down. How To Cancel a Manhattan Club Timeshare? http://www.timesharescam.com/, You know what they say: "If it sounds too good to be true, it probably is" My husband and I were scammed in Cancun with a Royal Elite Timeshare last August. This never happened, so we wrote several additional emails to this firm. Beware, Sunset World Resorts & Vacation Experiences - timeshare fraud, Sunset World Resorts & Vacation Experiences - Royal sunset timeshare scam, Sunset World Resorts & Vacation Experiences reviews & complaints. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. Greetings from Earl in Fredericton Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. For example, you could sell your timeshare privately on a resale website. Each of its hotels has its own unique style and provides guests with an unforgettable vacation experience. to justify the additional $480 added to the $9, 815.00 balance. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. There have been a few lawsuits Sunset Group has been involved in. The complaint has been investigated and resolved to the customers satisfaction. Responding to a Complaint or Petition. Cancel RCI and Interval International Membership? The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. We are tying to cancel our membership too but they said that it is not valid. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. If youre set on going the DIY route, know that it will likely be a long and difficult process. OMG, this scammers need to be stopped. Go figure. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. It all started the moment we stepped off of the airplane in Cancun, Mexico. This person was useless and was very dishonest in her statements to us. Menu. We review timeshare exit companies and help timeshare owners find the best exit company for their situation. 4. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. The Better Business Bureau is a great way to check if a company is reputable. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. Sunset Solutions Group consumer reviews, complaints, customer service. There are other, more reputable companies out there that can help you cancel your timeshare contract. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. 2. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. Sunset Group is headquartered in Miami, Florida, and appears to be owned by RCI the largest timeshare company globally. They accepted this and said they would process the paper work and credit our accounts. 1. We recommend you contact your timeshare developer directly and ask them to help you get out of your contract. $2, 000 down t he drain. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. I looked at the internet those properties and added up the costs if bought separately as needed. Im praying one day there will be a law suit against them. 3. This website uses cookies to improve your experience while you navigate through the website. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Necessary cookies are absolutely essential for the website to function properly. This review was chosen algorithmically as the most valued customer feedback. Others have said that. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. www.sunsetscam.com Beware of timeshare scams in Mexico! Have you been able to get any resolution? A scam is an unlawful plan intended to swindle you out of your cash. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". There is equity in the "purchase". Then she had someone call me to close the deal. You will speak with two reps who tell you that they are giving a . Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! We were able to get our contract cancelled and $1, 000 of our $14, 000 back. Search Close. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. Sunset Fishermens is in breach of contract because of their failure to deliver the membership materials promised to us. I wish I had done some research about them. when we went to the sellers office we were told they do not buy back units. We decided to take advantage of this. If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! They offered to let me review with their on-sight lawyer but I refused that for obvious reasons. Eventually got the price down to something we thought we could actually afford. 1. There are so many complaints, is a class action lawsuit possible? How To Get Out of a Hilton Grand Vacations Timeshare? And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. This is when we knew the postings on the Internet were so very true. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Sunset Group Class Action Lawsuits Avoid Timeshare Exit Company Scams Cancel Your Timeshare with a Trustworthy Company Summary Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. The second most common complaint is that Sunset Group uses high-pressure sales tactics. We had enjoyed going to the Sunset Royal in Cancun for many years. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. If youre stuck in a Sunset Group timeshare contract, youre not alone. Sunset Beach Group review: Scam. I have been trying for months to speak with someone on the phone. Un-believable, this firm must be put out of business. Other than flying over and disrupting their sales with leaflets to potential suckers like us. The plaintiff is . Possibly the attorney General also! you paid 22 275, how many weeks and were you non the platimun plan? Hi goaliemike, we are here in cancun, we were scammed. Weigh the pros and cons carefully before making a decision. How did it turn out for you guys? (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. zillayh@gmail.com, We are also victims of Sunset Group. We told them that we were there to relax and did not want any meeting. If anyone has information on contacts I would appreciate the info. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. They would not allow us to roam the facility or talk to any of the guests. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. What should we do? After spending the entire day there with these pushy salespeople we finally agreed to purchase one of the packages. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. I basically told the woman on the phone that I was reading posts about them and they were not good. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. The first offer to purchase was around 68 thousand dollars. Same happened to me in Playa del Carmen. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. The Federal Trade Commission warns people every year that the number one reason for timeshare exit scams is paying upfront fees. Has anyone been affected by them via a lawsuit or credit ding? The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. This may also include calls and text messages to my wireless telephone numbers. NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. I'd like to see if any of our government agencies can at least stop them from doing business in the U.S. items we already possessed in the terms of the contract e originally had. Have not heard much and really do not want to deal with it, still burns me. They just called my house. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. #5. This was in March and up until this day they still haven't paid our membership to Ice Gallery. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". I promised nothing. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people.