Overall it was great! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do you need help? Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments It was it left to sit in the pouring rain. Jacquemus I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. I am always extremely pleased with all the items I have ordered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I love my bag! It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. This is unacceptable. I ordered the Grand Bambino bag. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Help us Improve. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. Beautiful design.Thank you so much for adding beauty in our lives and this world. The website is very userfriendly, I found everything great. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shift schedule availability from 8am -6pm in your local time zone. A member of our support staff will respond as soon as possible. I loved the bag, it's great, and super fast delivery, thank you. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! The ordering was easy and the quickness of the shipping was amazing. 1. From the package to the product. Thank you very much.I especially loved the packaging- as always :). What should i do. 1-888-550-9675. The order arrived on time and every item came very well packed. It goes against our guidelines to offer incentives for reviews. Pretty things in your Shop Jacquemus is great!!! My experience was amazing! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. The bag is okay but a bit dusty and dirty. 1,501 people have already reviewed JACQUEMUS. Companies can ask for reviews via automatic invitations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We use dedicated people and clever technology to safeguard our platform. Coinbase customer support number is online now. Continuez, vous etes parfait.Tres belle journee. please contact customer service within 60 days of purchase. Do you need help? I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Outstanding Customer Service! Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Date of experience: January 24, 2023. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . Thank you very much.I especially loved the packaging- as always :). When I found the box it was soaked and so was the inner bag the pocketbook was sent it. In addition, the fact of sending us a little booklet I find it super cool. . But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. You are very welcome to get in touch for size and styling advice or with any further questions on your order. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Will definitely order again! You dont have to buy many Designer things to know that luxury products are sent in box. The pants were the perfect color, fit well and well made! They sent my address wrong to UPS, told me it was my fault! It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I received mine within 2 days of ordering and I live in Canada! Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon So thank you Jacquemus!!! My experience was amazing! $100 coupon code. Read about their experiences and share your own! The return process was perfect and easy! Quality is great! I started emailing customer service, messaged the customer service Instagram, nothing. Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. Suggested companies are based on peoples browsing tendencies. We use dedicated people and clever technology to safeguard our platform. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. I am still waiting for the product and I have not received any email when they will send to me . I am still waiting for the product and I have not received any email when they will send to me . I love your collections every year. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With my coupon I ordered jeans and they were send in two days, received three days later. Delve into our exclusive selection of designer must-haves. Thank you! Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. All rights reserved. The website is very userfriendly, I found everything great. and the service is great and shipping is fast! Will definitely order again! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I love that it was delivered to me super fast! Love the quality & style of the hat & quick delivery! It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! The return process was perfect and easy! If you are not getting responses or your item hasnt shipped after a long period of time, call them. I am still waiting for the product and I have not received any email when they will send to me . Much better of you used dhl not ups. After ordering I received a confirmation email and the site states there would be delays. Outstanding Customer Service! Thank you very much.I especially loved the packaging- as always :). With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Those fees can only be paid in cash. Customer Care; Track an Order; Create a Return; FAQs . All previous emails sent to you from my private email prior to involving PayPal were ignored. Mostly impressed on just how fast it was delivered! Therefore it looks old or used. The packaging, payment, etc. Call now to get direct help from coinbase customer support executives. Even though the shipping was super fast, the cap i received unfortunately is not properly black. and the service is great and shipping is fast! Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Fast delivery, very nicely packed.Amazing product. United States. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! The quality of Le Grand Bambino bag is amazing. Register to save your wishlist and stay updated on must-have pieces. All rights reserved. A real shame because you spend a lot of money on this premium brand. Suggested companies are based on peoples browsing tendencies. Shop with us and discover why Mytheresa is your final destination for online shopping for women. When I enter on my account, in the status of my orders I can't see which of them have been returned. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Fabulous Quality and Design! I ordered the wrong size and had to return the item. Find out how we combat fake reviews. Fabulous Quality and Design! It was left on my porch in the pouring rain for two days. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. Much better of you used dhl not ups. My order arrived in no time and im super happy! Received the order but the box looks like its thrown somewhere. Here are 8 tips for writing great reviews. Users can call our helpline number to resolve their crypto related ptoblems quickly. It was left on my porch in the pouring rain for two days. Also the condition of the leather was really bad. I already wrote email to customer care center but hadnt receive reply yet. Received the order but the box looks like its thrown somewhere. Please enter the details of your request. . Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . We use dedicated people and clever technology to safeguard our platform. Simon talked about it and said they had big problems in may June but I think its resolving. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. From the package to the product. Verification can help ensure real people write reviews about real companies. You must have JavaScript enabled in your browser to utilize the functionality of this website. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. Sizing is great, the quality is superb and I will certainly reorder from the website. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. To find out more, please visit our Privacy Policy. Full-time - Part-time - Temporary -Contract. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. English. The delivery was made very quickly and arrived in very good condition. I received mine within 2 days of ordering and I live in Canada! I love my experience so far and definitely will buy more. It has a red undertone, it looks like its been discolored by the sun. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Verification can help ensure real people write reviews about real companies. Jacquemus. Also the shipping although very fast had a high price. and our It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. I love my bag! Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. I truly think this is human error and it will get better. Call Us. and the service is great and shipping is fast! The order arrived on time and every item came very well packed. We also ensure all reviews are published without moderation. Verification can help ensure real people write reviews about real companies. My experience was amazing! We also ensure all reviews are published without moderation. I ordered the Grand Bambino bag. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Ps, thanks for cute stickers which I get with my shipment. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. And of course, the items were beautiful when they arrived. From the package to the product. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. When it was delivered I wasnt home. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Press J to jump to the feed. The refund was almost instant, but I originally placed via paypal. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Cookie Notice Very helpful customer service. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. In addition, the fact of sending us a little booklet I find it super cool. Outstanding Customer Service! It looked absolutely beautiful on the site. When I tried to find the support form it appeared, that your site doesn't work properly. Got this a gift for my wife, she fell in love with it! Here are 8 tips for writing great reviews. Privacy Policy. - 10 Hour availability per week. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I cannot track my order and furthermore they delay it more than it should alwayss. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. They have no phone to US because they are French based and . I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our native-speaking Customer Care team is available 24/7 to support you. And then I received my scarf .. wonderful. . 2023 Trustpilot, Inc. All rights reserved. The bag is okay but a bit dusty and dirty. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. I ended up ordering through the site via paypal. The attention of detail with my order was exceptional. The bag is okay but a bit dusty and dirty. ;). We also ensure all reviews are published without moderation. Beautiful experience! Anyone can write a Trustpilot review. Find out how we combat fake reviews. She is in love with them. The delivery was made very quickly and arrived in very good condition. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Beautiful experience! I shouldnt have to call France. Location: Remote live chat job, work online anyw in the world (United States preferred). Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! When it was delivered I wasnt home. My order arrived in no time and im super happy! I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. By the time I got home it wasnt there. I am very happy with my purchase! Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. designers to increase customer base. The quality of Le Grand Bambino bag is amazing. The packaging, payment, etc. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. We also ensure all reviews are published without moderation. I cannot track my order and furthermore they delay it more than it should alwayss. This is unacceptable. Jacquemus customer service . The pants were the perfect color, fit well and well made! I received my parcel late and it then ruined a gift to someone. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to.