The documented police or fire brigade report. Has anyone experienced anything similar? Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. NEVER AGAIN! Congratulations! If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. No refunds are offered for online (virtual) events unless the event is canceled. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. PROPER CONDUCT. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Find a will ticket on Gumtree, the #1 site for . Please read this Agreement carefully, because it is a contract that affects your legal rights. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Unfortunately, we will not be able to issue a refund on your ticket insurance. If I have XCover ticket insurance and miss an event, can I get a refund? Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Holder must possess a ticket to enter the property or venue listed on the ticket. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. I can't go to a concert anymore, any tips to ensure i get my money back? Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Kia was extremely helpful, efficient and patient with all my questions. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Axs Ticket Refund Insurance. You have chosen AXS Mobile ID as your method of delivery for your tickets. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. The site owner may have set restrictions that prevent you from accessing the site. Privacy Policy. Privacy Policy. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. So please be as cautious as possible when going through AXS. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. ugh I am raaaaaging. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. How do you send documents to Uber? Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Ive also heard similar stories from all of my concert going friends. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Almost fell for the scam myself until I saw this. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. For more information, please see our Can I get my money back for cancelled or postponed events? Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Ticket Insurance. Please note that orders are processed only after a billing address and other billing information has been verified. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The truth is that paying for insurance to guard against this is a waste of money. What does insurance on concert tickets mean? It's all a fan needs, all in one app. Refund policies may vary depending on promoter, venue, state or local laws. We act on behalf of a seller (our Client) when selling Primary tickets. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Any restrictions on transfer or resale will be communicated to you (e.g. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. in the event description page, in pop-up boxes, or in an email). All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. We act as a sales agent for our Client. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Thanks for signing up for the event guide! However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Upon your payment in full, you shall be entitled to the tickets you have purchased. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Its for one of the Hyde Park British Summer Time concerts. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Dollars. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Please note that we are currently unable to process postal documents. Klicka hr fr att kontakta oss. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. a very friendly member of staff :) Date of experience: 16 February 2023. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. You should base your purchase decision solely on the information provided. The original advice from the armed forces giving advice to travel at short notice for military service. a doctor's note for the illness causing your symptoms. Then be careful what insurance you pay for. How do I get my AXS Premium tickets once I complete my purchase? If you are unable to find tickets or parking rights, please check back again. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. I don't see why I should have to do the legwork on this one. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). These documents are require to process your application and you are unable to submit your application without these documents. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. or was there no option for you? If I have Allianz ticket insurance and miss an event, can I get a refund? If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. Terms, conditions, and exclusions apply. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. . We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Have you tried to make a refund by clicking on the refund option? According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. x, Footer.languageSelector.ja-jp.greeting If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Refunds for rescheduled events are up to the artist, team, venue, or promoter. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! What is AXS Premium? We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Took about 5-6 weeks and lots of following up but did get all my money back.