Apply to Concierge, Director of First Impressions, Operations Lead and more! Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. An articulate communicator and thrive in a highly challenged and deadline driven environment. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Able to think creatively and quickly to mitigate and resolve issues as they arise. Leading the opening of new property and establishing operating procedures. The Lead Concierge is responsible setting up and maintaining the functions of the reception area, greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions. The leader will drive a highly engaging customer experience with the Concierge teams who are responsible … 100+ Free Professional Resume Examples and Templates . Well-versed in most common computer programs. Welcomed and introduced visitors to program. Speaking several languages, IT literacy and discretion are also highly valued at this job. Service focused and passionate, with strong verbal and written communication skills. Answered customer questions in a professional and customer oriented manner. Associate of Arts General coursework towards BFA. Created work orders for the building, and monitored security system for resident and staff safety. Used professional telephone etiquette in handling resident requests. Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. Retouching of images including color correction, cropping and resizing. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Skills. Resolved problems and complaints that residents may have. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. Made sure each unit file has a release of liability form for accepting packages, etc. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. Ensured that all shifts have proper coverage of staff at all times. Produced photo shoots for various sections including travel trends and entertainment. Concierge Resume Examples & Samples. Opened the Metropolitan, currently at Park Place. Refer to a time you took the lead on an important project or how you introduced a new system to improve productivity. Concierge - 1500 Mass ERP Operating Limited Partnership. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. Successfully facilitating overall lobby operations. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Assisted Executive Director in developing and monitoring staff. actual responsibilities of a concierge will vary depending on where they work Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. The Lead Concierge is responsible for supporting the Marketing Manager in driving and increasing tour flow by assisting with all Marketing activities at the designated location(s). Worked closely with various Public Relation agencies on acquiring celebrity clearances. Minimum one year experience coordinating and promoting events. Customer Health Care Concierge CVS Health. Fluent in Adobe Photoshop, Illustrator, Microsoft Office etc.. Residential Concierge Duties. This way, you can position yourself in the best way to get hired. Resume Help; Career Advice ... Lead Concierge at The Gale JBG Properties, Inc. Washington, DC 13 days ago Applied Saved. Assisted Sales and Marketing with making sales calls. A concierge is a virtual one-size-fits-all provider of personalized services. Delivered for home owners, and notify home owners for pickup. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Maintained a professional environment by providing exceptional guest services. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position. Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Minimum one year experience as concierge and/or guest services in property management, hospitality or related field. Remember, your resume needs to impress the hiring manager enough so you get the interview. That means it needs to be perfect. Arlington, VA 15 days ago Applied Saved. All Job Titles Concierge (661) CONCIERGE (43) Sales Manager (43) Executive Search Director - PS36655 (40) Guest Services Supervisor (40) Car Concierge (35) Lead Customer Advocate (35) Advanced Life Insurance Sales - EXCLUSIVE LEADS (33) Part Time Concierge (33) Perfect Sales Job! Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Skills : Microsoft PowerPoint, Leadership. While formal education is not mandatory, knowledge of conducting various activities and extensive experience working in large hotels will be beneficial. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Made reservations for taxi service or other forms of transportation when requested. Created diverse itineraries for NYC visitors, from weekenders to full stay. Assist residents with immediate needs such as lockouts, directions and dining recommendations. Researched and coordinated acquisition of images for monthly features. Put together agendas for the Concierge team meetings. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Proficient in P.O.S systems micros. 5 star Concierge background. LEAD CONCIERGE. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. Provided prospective residents and families with tours and community information. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. Headline : Experienced sales and customer service representative with excellent client and project management skills. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Maintained and stocked work area on a regular basis. Leading project teams while implementing and overseeing programs. All rights reserved. Skills : Customer Service, Customer Relations. Love this resume? Summary : Goal-oriented Head Concierge, dedicated to high levels of customer … Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. Apply to Concierge, Reservation Agent, Nursery Room Leader and more! Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . Filter by location to see Lead Concierge salaries in your area. Dynamic Concierge highly successful at juggling multiple priorities while delivering superb service with a smile. New lead concierge careers are added daily on SimplyHired.com. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Twenty years in the event ticketing industry prior to  experience as Lead Concierge. It’s actually very simple. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. 3,292 Lead Concierge Position jobs available on Indeed.com. 2,137 lead concierge jobs available. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. See salaries, compare reviews, easily apply, and get hired. Ability to communicate effectively in English and Spanish. There are over 2,137 lead concierge … Obtained necessary tickets and provides directions to facilities. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Responded to resident emergencies according to established protocol. It is short, and as a jobseeker, your cover letter should be no more than half a page. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. Hours will be 7am to 3pm Monday - Friday No weekends Great benefits Email resume :…See this and similar jobs on LinkedIn. How much does a Lead Concierge make in Washington, DC ? Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. Managed day to day operations for all NYC Information Centers and kiosks. Greeted residents upon arrival and departure on a daily basis. Completed shift reports, checklist, and walk-thru. © 2020, Bold Limited. Computer-savvy and organized with strong attention to detail. Organized special functions as directed by management. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. Summary : A results-oriented professional, with extensive experience in customer service and management. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being … Summary : To acquire a position in an administrative field in an atmosphere that is challenging and that has the potential for growth opportunities. Assisted Human Resources in the Hiring Process, and trained new employees for  department. Maintaind key log and all applicable data sheets. Answered multi-line phones; directed calls to proper departments and residents. Supervised and trained all concierge staff. Be sure to include job specific skills. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. In-depth knowledge of restaurants, theater, museums and everything NYC. 7+ years customer service & communications. Include the Skills section after experience. Received and acknowledged reservation requests, cancellations and modifications. Leasing Agent - One year of property management experience or high-end retail experience required. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Abile to multitask while maintaining close attention to detail. Provided guests with NYC information, recommendations and services. Ability to access, analyze and interpret complex information required to oversee day to day operations. Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. The national average salary for a Lead Concierge is $32,930 in United States. Trained new hires and mentored other associates. Head of Concierge, UK We are looking for a Head of to join our Global Service Delivery team, who will lead the Concierge team for the UK organization. The average salary for a Lead Concierge is $32,727 in Washington, DC . Skills : Excellent organizational and communication . Addressed resident concerns and issues in accordance with the company's customer service standards. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Looking to work in a fast-paced work environment where can help other thrive. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Edited and sequenced images for publication as picture stories and photo essays. Once you get more experience, your cover letter is a great place to call out key statistics and sales growth numbers, because you'll have more measurable results to draw upon. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Assisted with accounts receivable, dining room services, and activities. Greeted potential residents, families and vistors. As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. Please provide a type of job or location to search! Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Responsible foranticipating and accommodating guests' needs. Maintained required records/logs and deliver packages to the appropriate residence. Professional Summary. Lead Concierge Resume Samples Lead Concierge Resume. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. Made resident reservations for the theatre and other forms of entertainment when requested. Hired and trained staff on all tours and attractions, pricing and upselling. As a lead, you’re being introduced to management. Headline : Highly experienced and reliable Concierge/Administrative Assistant... Head Concierge Resume. Received, stored and disbursed residents' packages. Arranged secretarial and other office services. The Lead provides direct supervision of Concierge Agents and Marketing support team members and implements strategies to develop, train, and recruit Concierge team members. Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. Washington, DC Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel The Lead Concierge supervises a team whose main objective is to ensure our residents are well looked after from the start. LinkedIn Lead Concierge in Moses Lake, WA Skills : Computer literate in Microsoft Word Excel. Provided residents with information about attractions, services, and activities in or outside the property. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. Objective : Recent graduate with 3 years' experience working in customer service. Created monthly team schedules using Excel. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Presented property and provided amenities in a positive light to prospective residents. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge... Sr. Lead Concierge Resume. Objective : Seeking a position within a company that will assist in enhancing skills as... Jr. Lead Concierge Resume. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Procured all rights and clearances to celebrity portraiture, stock and lifestyle images. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Enhanced residents experience by facilitating use of building amenities and booking reservations. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Concierge Resume Samples Concierge/Administrative Assistant Resume. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. The low-stress way to find your next lead concierge job opportunity is on SimplyHired. Offered new visual perspectives, image assistance and photo expertise. Build Your Own Now. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. 4,344 Lead Concierge jobs available on Indeed.com. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. Ordered products for each department of the spa as needed. In a residential apartment building, you typically work at a desk or station near the front of the building. Updated records, make the monthly schedule, order supplies, send faxes. Lead Concierge Resume Example Resume Score: 80%. Skills : Management, Accounts Receivable, Accounts Payable. Processed and deliver packages to residents. Based on recent job postings on ZipRecruiter, the Lead Concierge job market in both Chicago, IL and the surrounding area is very active. You might, however, be tapped by management for recommendations on scheduling, workplace improvements, or whom to hire, fire, promote or reassign. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Answered emails and inbound phone calls . Accept service requests from residents and logging appropriately. Greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings who retains ownership such!, Opera and online research, it literacy and discretion are also highly valued this... And lifestyle images to communicate effectively with technology, executive, and open and close the letter with verbal! Verbal and written communication skills and booking reservations and transportation as lockouts, directions and dining.. Were always available and deliveries Gale JBG Properties, Inc. 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