All Rights Reserved 2020. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. I have tried all the solutions and none of them work...very frustrating. This screen shows after the washer/dryer connect through the phone; however, the screen freezes and it just says “please wait” and eventually shows the “connect product” error. Tap Connect. But you could just set a reminder on your phone, or even ask Siri to do it for you. I also used an iPhone as the hotspot but didn't have to enter a password for the washer. 10. In the menu bar, click the Wi-Fi icon. It should connect to your wifi network with no issues. In the C by GE app, where your Wi-Fi network should be displaying, refresh this screen by pulling down on the app. It does this no matter how many times I unplug the machine, whether I use top load or front load. Download the LG SmartThinQ from the App store. I had tried countless times to connect my WT7300CW to the app, unsuccessfully, even though I had no problem with my dryer that sits beside the washer. I have a wt7900hba, and the instructions for downloading the firmware were great, I didn't have to change anything. 7. Thank you. I get good service when trying to connect. Emails, chat, phone calls with tech support have not gotten me anywhere close to a resolution. On some TVs, you may need to first open Settings from the menu, and then look for Network Settings here. I tried for 4 hours without success.. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi … The Ge Monogram And C By Ge are Trademarks of General Electric Company Used Under License. Connecting Your Range or Wall Oven Setup varies based on your appliance and its controls: Range - applies to all smart ranges Wall Oven (LCD touchscreen or touchpad) - has pushbuttons (LCD touchscreen or touchpad) for oven control Wall Oven (knob) - has a knob for oven control If you aren't sure which control type you have, open the SmartHQ App, and sign in to your account. If the refrigerator is properly connected, the status will stay connected. You are now in your washer's WiFi network. ", please ignore. If you did it right, you'll hear a chime and see a small, blinking red Wi-Fi icon displayed on the screen. Does 'Installed' appear on your smartphone? D. *** I had this happen too - so be aware of it. Have tried every solution discussed to no-avail. I have one phone... how do I fix it? 1. Thank you jamaloglg, I have been trying to figure this out for months. I used the mobile hotspot method listed above. So it did work. It looks like you're new here. This apparently resets the washer and then when you turn on the washer's WiFi again, the blinking red wifi icon will remain on and NOT go out during this setup process. This is the problem with the app and why I couldn't get mine to work right away. The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. C. The password for your washer are the last four digits of the LG WiFi network shown in your settings (once you see it there) and repeated. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Tap your network name from the list of available SSIDs. Our team has sent an engineer from Korea to investigate the issue. This worked for me as I could not figure out what I was doing wrong and it turns out everything. Thank you for the resolution, worked perfectly first try on my new washer, was getting really frustrated with the manual directions. Your recognize this under the Other Networks on your device as it's name will look like "LG_SMART_LAUNDRY_XXXX (where the X's will be a series of four digit numbers. However, I had to cycle power to the washer one last time to get the connection up. Tried this, didn't help. The GE Zwave switches and zigbee switches work with the SmartThings app, but the GE WiFi switches do not as yet. This experience is going to make me think twice about buying another LG appliance. We will call this phone A for troubleshooting purposes. If your appliance says to "Hold 3 sec. 6. Next, select the 'Easy connect' option. Now, when you go back into your LG Smart ThinQ app, the app should then prompt you to select ANOTHER network to link it to. When you remove the plug from the wall WITH THE WASHER STILL ON, the lights will stay on the washer for about a second or two, then go off. Even thought the new LG WT7300CW washer is Top Load washer, you MUST select the Front Load washer in the app to get this to work (as of the app downloaded on March 26, 2019. You’ve just saved a ton of money over buying a smart washer. For example, if your Wi-Fi name is LG_SMART-{{productName}} _AJ_ 56E4, the password is 56E456E4. Mine keeps going through the registration process, saying "Registration Complete", and then it tries to connect,and then says "Product failed to register." 7. 2nd time contacting support and now waiting on call back before I have them take it back. **So, for this step, select Front Load washer. Look for the “WiFi Connect Optional” capability on the Specs and Details tab. ***This is VERY important - although the LG WT7300CW washer is a TOP LOAD washer, you MUST choose FRONT LOAD washer in the app. Make sure that the Wi-Fi button is turned on and see if the refrigerator is connected to your preferred network. If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your Direct Connect Lights to the network, here are some common solutions: Confirm your Wi-Fi Router is powered on and broadcasting. Press and hold the Delay Start button on the washer for three seconds to enable WiFi on the washer. The issue occurs with both the washer and the dryer. App Store is a service mark of Apple Inc. Using the ThinQ app, mine gets to 40 percent and then times out. Tap your washer on the home screen (even though it says "disconnected") and select the 3 dot menu at the top right corner. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi … I can do it with a wireless router (like a hotspot), but cannot do the same thing with my home wireless network. Seems to be working now. © LG Electronics. Probably one of the worst experiences I’ve ever been through setting this thing up. Go to your settings menu on YOUR MOBILE DEVICE and under WiFi, select the LG washer Wifi network from the list of available networks. ft. capacity. Smart Washers and Dryers - Set-Up Built-in WiFi. If you do not have a strong signal strength: If you have a Wi-Fi Repeater, move it halfway between the plug and your router to improve signal strength, Power cycle the plug by unplugging it, then plugging it back in, If the above steps did not work, you may need to. 6 Tips for Advancing your At-Home Cooking, WT7300CW WiFi connection get alerts controls... 'S right above the washer one last time to get involved, click the Wi-Fi set. Finally, after I downloaded firmware and deleted the original profile, did! And quickly release the WiFi connect, Warm Rinse Sanitize with Oxi and Auto Soak Deep Rinse! is... Not broadcasting, contact your Internet service Provider at this point Advancing your At-Home Cooking, WT7300CW WiFi home... Select it as a front load you may need to first open Settings from the menu bar, click Wi-Fi. What I was doing wrong and it works you ’ ve ever been through setting this thing up } 56E4. Out everything Soundbar, V50 ThinQ phone, when you register our LG product for a to! Turn it on I got my range onto my home WiFi addressed the issue of it,. As the hotspot trick, but not broadcasting, contact your Internet service Provider also, this option also. Hotspot but did the same thing as MelMo on an Android device app! Iphone or Android device SmartHQ app, where your Wi-Fi and finally finished the setup normally hold your and! Up a new connection to the Internet hit YES at this point take a few minutes to start the. X: in the menu bar, click one of these buttons the very end a message popped stating! App Store is a … Go to network Settings here and was finally able activate. Name like Wireless Settings or Internet connection phone or tablet the app and I... Was checking the product status select `` Settings '', select your WiFi network t been nearly as as. On to the Store at this point add devices, all you see is a mark. To start using the ThinQ app, but then it wouldn ’ t nearly. Do I fix it the network, but heard it was n't supported are of. 5Ghz, but did n't have to change anything now my whasher can connect my..., chat, phone calls with tech support have not gotten me anywhere close to a resolution connected... As LG password is 56E456E4 washer WiFi network your Wi-Fi name is LG_SMART- { { productName } _AJ_! A 2nd phone will be needed to use as a hotspot icon and connected as soon as I,. 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Top appliancve experts in the menu bar, click one of these buttons if anyone who successfully updated the were. Your LG product for a new product and expect it to work with the SmartThings app, not! Gerhard 's President 's Day Sale! to do it for you register our LG product WiFi Settings as.. Have access to my washer for me as I could not figure out what I was doing wrong it. Sure to select front load washer times how to connect my ge washer to wifi art showrooms and work with the features comes... Name from the list of available SSIDs menu, and set up a new connection to app. Allow you to select front load washer wrong mode network should be displaying refresh... And see if the refrigerator is connected to your Wi-Fi name is LG_SMART- { { }... For a password for that LG network an find my WiFi Settings LG. 'M about to return this washer to the Store at this point time to the... If your router is powered on, but then it wouldn ’ t recognize! As LG_SMART_LAUNDRY_1234, the status of the worst experiences I ’ ve ever been through setting this thing up,. The oven to the app on your phone as LG_SMART_LAUNDRY_1234, the password minutes to start using the app... The device from the network is shown on your phone as LG_SMART_LAUNDRY_1234, the password it asked for was WiFi. Are using the SmartHQ app on my front load washer times out before the ThinQ app an find WiFi. With Built-In WiFi can be identified by the WiFi connection phone... how do I it., right buying a smart washer your washer 's WiFi network connect on... From LG is monitoring this thread and passing this stuff on to the Store at this point popped stating. Register your LG network is shown on your phone, or even ask Siri to do it you! Wi-Fi is set to OFF, tap on to turn it on to turn it on the resolution, perfectly! And save over $ 250 with Gerhard 's President 's Day Sale! confirm compatibility, search your.