Add coursework for your given industry, as well, such as your medical billing class if you’re applying for a doctor’s office front desk position. Pick the right format for your situation. Improve your CV with help from expert guides. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. The top three keywords people who held Front Desk Agent descriptions listed on their resumes are Receptionist (appearing on 34.62%), Reservation Management (appearing on 15.16%), and Cashier (appearing on 9.1%). Managed invoicing and rate negotiation for large clients, business guests, and group tours. Organized front desk files and desk areas. Pick the resume summary if you have front desk job experience. Confirmed group reservations and arranged personalized services for event attendees. Still list the most reception and front office-relevant job duties in your bullet points. Inform guests of all available services and amenities. See our sample Front Desk Agent Cover Letter. Find out how you can get a new job or improve the one you have. Get a weekly dose of inspiration delivered to your inbox. Another skill is organization as the front desk agent will have to keep track of guests and their requests. Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. Front Desk Agent. Instead, save it for last to make it easier to get those thoughts down. Understand written information. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. All Rights Reserved. Hotel Front Desk ClerkJanuary 2017–March 2019Brooklyn Heights Residences, Brooklyn, NY, Front Office AgentJanuary 2016–January 2017Milton Hotel Midtown, New York, NY, Majoring in Hospitality Business Management (Bachelor of Science). It’s fast and easy to use. This example front desk agent resume should be personalized to reflect your own career history, job experience, qualifications, skills and education. Achieved the skills of a front desk agent at a four star hotel. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Sheraton College Park North Hotel, Asheville, NC . Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Point of Sale (POS) & Credit Card Terminal, 2017 Certified Front Desk Representative from the American Hotel & Lodging Educational Institute (AHLEI), 2018 Customer Appreciation Award, Brooklyn Heights Residences, 2016 Employee of the Month Award (June), Milton Hotel Midtown, Use clearly-defined headings to make each front desk. Understand spoken information. Process guest arrivals and departures, including all necessary payments. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. Use the following front desk agent resume sample as a guide to create your own professional resume. Talk up your office-related experience and any front desk duties. There is no one right way to answer it, but there are a number of replies to avoid. Check them out! Front desk agents are like ambassadors for a hotel. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Assist with guest's complaints and inquiries. Answer phone in a timely and pleasant manner. The good ones are friendly, knowledgeable, and resourceful. Front Desk Associate I Resume. Learn how to make a CV that gets interviews. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Highlight these qualities on your front desk clerk resume to make it easy for hiring managers to find. September 2012 – March 2014. Write a cover letter that convinces employers you’re the best. Learn how to make a cover letter that gets interviews. A narrative approach will not help you make the cut, as it … Doesn’t matter if … Don’t think your education resume section is important? Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. Hotel Front Desk Agent @ Meadowlands View Hotel. Hiring managers scan resumes briefly so it is best to use sentence fragments instead when presenting your work history. In this guide, we go over everything you need to make a great front desk resume and get that office job you want. See a sample interview thank you email you can copy and use. Here’s how to write the best front desk job description for resumes: Pro Tip: Don’t have front desk experience? Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Get the job you want. Front Desk Agent Resume Writing Tips Your Front Desk Agent resume should not go beyond two to three pages. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments. When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better. Answer phones frequently throughout the day. From Microsoft Excel to juggling multiple tasks, you’ve got mad skills. Collect payments following all cash/check/credit card procedures. Whether it’s front desk or back office, give them one to talk about. © 2020 Works Limited. You need a great resume format to ensure it’s structured and easy to understand. Get the job you want. This introduction type sums up your front desk skills and office-related experience. Interview Question & Best Answer. Reconcile all daily accounting data, both manual and computerized. Select the resume objective if you have no reception job experience. Read more! Plus, you’ll get ready-made content to add with one click. Current part-time university student enrolled in bachelor’s degree program in business management. From job hunting to acing interviews to settling in on the first days at a new career, his guides cover the entire career spectrum. With this guide, we’ll cover how to best answer the what motivates you interview question, what not to do, and advice on more specific situations. Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. Perform monetary transactions with guests as needed. Create a cover letter in 5 minutes. Recognized for ability to handle and resolve confrontational guest situations. Improve your career with expert tips and strategies. © 2020 Job Hero Limited. Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers, Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security, Prepared all month end production reports and ensured accuracy of each. Find out more about Zety and its career experts. Need more hotel front desk resume samples? Welcomed first-time visitors to the hospital, and informed them about the available different suites along with their facilities Try our resume builder. Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts. Improve your resume with help from expert guides. As a front desk agent, you are required to have strong customer service skills, including friendly and effective communication and prompt response time to customer inquiries. Seeking to leverage top customer appreciation award and personable, hard-working attitude to become the front desk agent for Chelsea Hotel. Pro Tip: Relevant coursework for hospitality jobs aren’t just those which relate to secretarial duties and reception tasks. Handle & coordinate room assignments and pre-arrivals. Answer guest and staff phone calls and direct them to appropriate parties. Necessary technical skills include mathematics, computer literacy, and knowledge of organizational protocols and requirements. However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these. Receptionist Resume Summary. Front Desk Agent. We’ve got your back. Provided excellent customer service, tourism information and completed end of shift reports. Maintain a friendly and helpful demeanor at all times. With the same stuff. Create My Resume This one talks up your front desk career goals, while still providing a numbered win to prove your capabilities. Earned “Employee of the Month” award in June, 2016. Front Desk Resume Sample (with Job Description & Skills), See 20+ resume templates and create your resume here, See more templates and create your resume here, Front Desk Receptionist Resume Sample & Guide, Office Administrator Resume Sample & Guide, how to write a front desk clerk cover letter, 99 LinkedIn Profile Tips: from Summary & Headline to Images, Thank You Email After an Interview: 6 Sample Notes for All Jobs, "What Motivates You?" The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. A front desk clerk has to be personable, professional, calm, and collected at all times. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Problem Solving. Resume SamplesThis page provides you with Front Desk resume samples to use to create your own resume with our easy-to-use resume builder. Top performing Agent in room upgrade revenue. Show the HR manager you’re the best front office candidate with a perfect skills list. You need to stand out if you want that call back for an interview. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Assisted Guest Service Agents in checking in and checking out procedures for customers during heavy bookings. Part time Front Desk Agent. To learn more visit our Privacy Policy. Read through logs to determine day's events in order to best accommodate all guests. Want to save time and have your resume ready in 5 minutes? For example, 19.4% of Front Desk Agent resumes … Ascertains their purchasing needs. Making Reservations for guest over the phone and also for third party websites. Skills : Customer Service, Cashier, Communications, Organizational, Microsoft Word, Type, 10-key, Call Centre, and Time Management. This site uses cookies to ensure you get the best experience on our website. They need to be good at multitasking and using the operational software specific to hotels. Get the work experience section just right. Show off administrative tasks and secretarial responsibilities which you handled. Front Desk Agent Resume Preparation If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. Shooting off a quick email or making a brief call might be the thing that gets you hired. Read original data insights to boost your reporting. Ready to work at that desk up front? Provide guests with information regarding hotel services, amenities, tourist events and attractions. We ranked the top skills based on the percentage of Front Desk Agent resumes they appeared on. Pick the right resume format for your situation. Greet hotel guest and check guest in/out of hotel using Opera software system. Check out other front desk and office-related resume guides: Now, here’s how to write a front desk resume: Whether it’s at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Give them quantifiable accomplishments, not just standard job duties and front desk tasks. Key Front Desk Agent Skills In the hotel front desk agent cv template, the candidate models the skills section after essential job skills directly from the posting, such as customer service skills, computer knowledge, and communication ability. Experience: 7 yrs 3 mo. Go chronologically by starting with your most recent job and going back from there. When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. So, adhere to these resume formatting rules: Pro Tip: If you’re applying to your first job as a front desk clerk, check out our no-experience resume guide for helpful tips on adding transferable skills and experience. Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue. The main responsibilities of the advertised job are also included in some way throughout the hotel front desk agent cv template.