Contact our agents through this link https://chat.citibank.com.my/MY/WebChat/ or through the phone icon which is located on the right hand side. You can also view all open and closed disputes or cancel an existing dispute. Philippine Branch is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 8708-7087 (632) 8708-7087. This charge is not applicable to Citi Prestige, Citi Travel Account and Citi Business Signature. Tel : 603-22722811603-22722811 / If the rewards points and exclusive discounts aren’t enough for you, the Lazada Citibank Platinum Credit Card also offers even more points! Tel : 603-26167766 603-26167766 / You'll need to have your account details on hand. What's the status of my credit card application? Citibank Credit Card Online Member-get-Member Programme will end on 8 Nov 2020 New; Service Interruption on Dec 2020 New; Revision to Lazada Citi Platinum Card Terms and Conditions w.e.f. The Association of Banks in Malaysia I've forgotten my details for Online Banking, what should I do? Kuala Lumpur: 03 - 2383 0000. Be sure your password meets the requirements. Just follow these simple steps: Creating a username and password for your credit card or debit card is easy and should only take around 5 minutes. What do I do? To check your application status, you can say, âCheck my credit card application statusâ or âCard application statusâ when prompted. Citibank has a long history in Malaysia. Your card will be automatically activated upon successful PIN creation. Just fill out our online credit card application here. 03-2383 0000 03-2383 0000 (Kuala Lumpur) Some of the top benefits of rewards credit card from Citibank Malaysia include Everyday Rewards Overseas Travel Rewards & more. Website: You have six months to forward your complaint to OFS from the date of our final reply. ABMConnect is an avenue set up by The Association of Banks in Malaysia for consumers to clarify any doubts and verify information on conventional banking issues. Key in all the requested details and follow the steps accordingly. We are committed to treat your complaints seriously and resolving them as quickly and fairly as possible. Note: If you’ve made a change on your mobile number and/or address with us in the past 45 days, please use option 3: Interactive Voice Response or call Citiphone. Website: www.ofs.org.my Compose and send us your secure mail. It normally takes 60 calendar days to investigate a dispute. Alternatively, you could phone us at anytime with CitiPhone Banking: If you'd like to permanently increase your credit limit, please complete this application form and upload your latest income document here. Now enter your desired username and password. You may access your credit card details and temporary CVV via Citi Mobile® App if you are an existing Citi credit card customer whose card application/card reissuance had been approved. Fax : 603-22823855603-22823855 59000 Kuala Lumpur. Level 14 Main Block Citibank Online Customer Service Desk - The fastest way to resolve your queries! Then click "Compose Mail". Email: email@example.com, You have a positive net disposable income after meeting all your expenses, Your total debt exposure does not exceed RM2 million. Kuala Lumpur: 03 - 2383 0000. MAXIMIZING CREDIT CARD REWARDS . * Click here to view our Complaint Management Policy. Fax : 603-22721577603-22721577 All Credit Cards; Travel Cards; Reward Points; Cash Rebate Cards; Business Cards; Rewards & Privileges; Citi ThankYou Rewards; Promotions and Privileges; Easy Pay Instalment Plan; Useful Links; Online services; Phone Banking; Apply for a card now; Fees & Charges; Find the right card; Get more from your credit card; PIN & PAY www.sidrec.com.my 3-year Annual Fee Waiver promotion. Choose from the range of cards that best suit your company needs. Simple single payment solution. If you feel that your complaint has not been resolved in a satisfactory manner, you may then proceed to write to: Shariffah Ilyah Syed Omar / Alawiyah AbdullahClient Care UnitCitibank BerhadMenara Citibank165 Jalan Ampang50450 Kuala Lumpur. Penang: 04 - 296 0000. Best deals at selected restaurants Then click "Email Us" (with an envelope icon beside it) How do I dispute a charge on my credit card account? When you spend a minimum of RM1,500 or more in a monthly statement, you’ll receive 1000 points (for every 1,500). Just dial a number below and follow the simple steps: After dialing, select your language of choice: 1 for English, 2 for Bahasa Malaysia or 3 for Chinese. Once the application is submitted Citibank will take about 7 – 15 working days to run the background verification to approve the credit card. Ombudsman for Financial Services (formerly known as Financial Mediation Bureau) To manage a dispute on your ATM /Debit card account, please Contact Us through Chat or call us at 1-888-248-4226; Text Telephone (TTY): 1-800-945-0258. Website: It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside of the United States. After going through the bank's internal complaint process and you still feel that your complaint has not been resolved in a satisfactory manner, you may escalate your complaint further to the respective parties as follows: AKPK offers Debt Management Programme (DMP) which is available to all individuals who need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia, provided that: Agensi Kaunseling Dan Pengurusan Kredit (AKPK) Level 8 Maju Junction Mall1001 Jalan Sultan Ismail50250 Kuala Lumpur Alternatively, you may contact AIA via: e-Statements become available 2 - 3 days after your statement date. From making the most of your cash back credit card, to using your credit card overseas – find out how you can boost your finances and your lifestyle. Next, select "Card Services" and click on "Temporary Credit Limit Increase". If you've forgotten or lost some of your log-in details, just follow these simple steps. Kindly download the cancellation form here and mail/fax/email to AIA Bhd. For any general enquiries or feedback that is non-account related: Annual Membership Fees Tel : 603-22822280603-22822280 / Make sure to add us ("@citi.com") to your list of safe senders. We will respond to your query within three (3) business days. No. Click here to make an enquiry. If you don't know your password, the default access code is your date of birth in a ddMmmyyyy format, where the first letter of the month is uppercase. Plus, get complimentary insurance and earn rewards on your company spend. Or. ABMConnect: 1-300-88-99801-300-88-9980 / For confidential or account related questions: For your protection, please Log in to Citibank Online to send us your message via My Home Inbox. Vegetarian, fast food and seafood. Tel : 1300-88-5465 1300-88-5465 / Tel : 603-20788041603-20788041 / Philippine Branch issued Credit Cards.. How to check Citibank credit card process status? There will be a charge of RM1.00 per monthly statement received. 50000 Kuala Lumpur. Email: firstname.lastname@example.org. Email: email@example.com. At the end of call, the officer will provide you with a case reference number, and depending on the nature of your case, advise you on whether you will need to fill in a Disputed Transaction Form. 07-268 0000 07-268 0000 (Johor Bahru) How can I apply for a Citibank Credit Card? What should I do? And you're all done! Changing your password is easy. If you suspect that an unauthorised charge has been made to your account, please consider blocking your card immediately. If you need help, please call our 24-hour CitiPhone Banking: You are not under any advanced litigation process such as bankruptcy notice/creditors petition etc. Know more about Credit Cards, Banking, Loans, Investments, Online Services. Here are the most common suggested solutions: Try looking in your "deleted" or "junk/spam" mail folders. Citi Corporate Card is the single payment solution for your business needs. For Confidential or account related questions: If you are a Citibank Credit Cardhilder, log on to Citibank Online using your credit card information i.e. Fax : 603-20788004603-20788004 Rewards credit card offers you 5X reward points for every RM1 spent. Use your card will be automatically activated upon successful PIN creation Pay Plan and! Has n't arrived, do n't hesitate to contact us at CitiPhone: not the ANSWERS you WERE looking?... Select `` card Services '' and e-wallet transactions 2020 new ; Revision to citibank malaysia credit card contact 0 % Pay. Choose from the start of your next statement cycle Citi Rewards points with Lazada Citi credit. Card will be prompted to review your Complaint equitably and fairly a Citibank Cardhilder. Our agents through this link https: //chat.citibank.com.my/MY/WebChat/ or through the Phone icon which is located the. 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