Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. the United website and the Lufthansa website. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Welcome to Ryanair no 2. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. I had to pay $280 US to check one. 4. Without change, the check-in procedure can be completed with the initial seat suggestion without additional costs. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. But with this, they will soon be topping the charts. Country and language selection; currently. The group is . But with LH you cannot choose your seats in eco until check-in (23hrs before departure time, sometimes 1-2hrs earlier). Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. I do. However, I imagine the economics change if you have to spend a minimum of 50 for roundtrip seat assignments. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Wizz Air baggage allowance 5:52 pm. Doesn't BA do the same thing including Business Class? I have to correct you on one thing: Thanks Lufthansa. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I was offered a refund for the seats but I have yet to see it. Lufthansa adds $35 seat amendment fee. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. So, heads up. To do this, find your trip under My Bookings. Others are not. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. I flew three airlines in my trip to Greece from California. We are using cookies to give you the best experience on our website. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445496', '');}, 'log_autolink_impression');Airline and not on Lufthansa planes. Arrgh! Valid carrier: This upgrade may only be used on multi-cabin international Lufthansa flights and is subject to availability. Photo: Vincenzo Pace | Simple Flying. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. Lufthansa has been worse than Ryanair for a while already. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Lufthansa airline completely ignored all the information presented to them. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. seat 3A). Save. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81453198', '');}, 'log_autolink_impression');flight, This is the version of our website addressed to speakers of English in the United States. This is actually not that atypical for basic economy in general. 20% of the group can be cancelled free of charge up to . Please note that, in principle, you are free to choose the seat that best meets your requirements. After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. Payment flexibility Book now, pay later. I find them a pain, yet a necessary evil at times. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. I would be able to accept this, if LH's tickets in Eco Light where cheap. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. seat 3A). I am Star Alliance gold, but still had to pay for a seat further away from the tail How did LH go downhill so far, and so fast, without Doug Parker's help? As I recall it worked out OK, I got an aisle seat and sat with my wife, but it was not in our originally assigned seats, but for the stress it caused us that was the last time I flew Delta to Europe, and I decided to never book directly with Air France, either. Seat changes may be made due to operational reasons of the airline. Hard to believe that. I think you're jumping the gun here when assuming the worst. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. The flight reservation is confirmed (no waiting list bookings). After the 4th try we are done. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. Lufthansa is literally the AA of Europe. In such a case, you can change seats free of charge. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. To request the refund, you must call the Service Centre. So it doesn't affect your scenario at all. After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. SO ! I recently flew to Frankfurt and was happy to chose a seat at checkin. All Lufthansa flights have been cancelled. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. The hopeful in me is praying that they oversold. Re: Lufthansa seat reservations are not possible on this flight. Fees already paid will not be refunded. She came back. Any idea whether this will affect FTL/SEN/HON members as well? First off, there is a strike at German Airports today. Generally the 3 flights/day on the FRA-TLV routes are full. Lufthansa is a new RYANAIR. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. I ask him for his name he refuses. What if one refuses to do so? When people book half a year before their cheap ass ticket and want to block all good seats for free. You can likewise visit the Lufthansa Airlines site at www.Turkish.com to reserve a spot on the web. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. Never understood how seat reservations are lost. Nothing less, nothing more. and when leaving Germany they demand to see your entry stamp into the EU.. Your feedback is important in helping us keep our community safe. In such a case, you can change seats free of charge. Service and perks were mediocre at best. Absolutely ridiculous they are a 5 start airline. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. Posted by Darcy. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. Are Americans suddenly sneaking into the EU or overstaying their visa free periods in Germany? While people who decide short notice and pay way more have to sit on the leftover seats.I dont think so. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? On the day of my flight I also received confirmation for those seats. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Multiple seat changes are permitted on the same leg of the trip. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. I have confirmed seats for those chosen seats weeks in advance. To avoid a fee, just scroll to the bottom of the page (without clicking on a seat) and click the orange "continue" button. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. If they apply this to SEN, I will try hard to avoid LH wherever possible. I just checked in for our light on United and they send me to Lufthansa to reserve seats. You have a confirmed booking and are accepted at check-in (no waiting list). It could be that when you check-in for your flight (online and at the airport), the seat mystery will clear up. Please note that refunds cannot be issued directly at the airport or on board the aircraft. How and when can I reserve my preferred seat? While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. With a 180-degree recline, these seats can become flatbeds. I will not fly Lufthansa any more. As Lufthansa described this option up until now: Most German I know prefer to fly Easyjet. Let us know in the comments! As of June 1, 2022, Lufthansa will assign economy seats at the time of check-in when traveling on Economy Light fares. Saturday, the airports are likely to be extra busy. For example, seat prices on Ryanair cost as little as 3 ($3.2) and rise to 14 ($15) for extra legroom options. To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. I sat out strike day when all flights were cancelled. standard seat, seat in the preferred seating zone, seat with more legroom). I say go right ahead. Isnt the stamp something they find on their own when they flip through you passport when you depart? The seat is reserved at least 52 hours before departure. and then some people (Hallo Lue!) Finally she got access and got the last 2 seats together with an aisle,3rd to last row. But for now I have left that behind and am enjoying my trip. B) Why are you not refunding them when you change their seats ? Advise others to share thrir experirnce honestly so that it benefits others before deciding to book tickets by this carrier. A refund for this reason is not possible. Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. At least for us, our United Flight to Munich in Premium Economy was much better than I expected. Bear in mind that they are dealing with a high volume of requests and so cannot process refunds within the usual time limits. I will avoid Lufthansa in the future as much as possible. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. Please note: If you are flying to or from Berlin (TXL), Cologne (CGN), Dusseldorf (DUS), London (LHR) or Stuttgart (STR . I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. 2.2. My outbound ticket included two checked bags at no cost. Yes. The contract comes into effect with the electronic confirmation of the booking. The preferred seating zone reservation can be done at the time of flight booking or any time after flight booking up until 52 hours (LH) / 48 hours (OS) prior to departure. You are able to carry out the instructed tasks without the help of a companion, parent or other relative. I look at him and go, wow. Hmmm, I wonder what review they will get. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. You can also filter for flights based on your budget, such as looking for cheap flights under $200 . My bags were stuck in Frankfurt. Reminder Wake up call. It is not possible to pay the fare on the bus. I Called Lufthansa to find out. I really enjoyed that flight. On austrian.com, brusselsairlines.com and lufthansa.com a seat reservation is only possible after the PNR has been created, not during the initial flight booking. CarolGreat story. Vueling flight booked via British Airways - luggage query 6:52 pm. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. For the time being I cant totally avoid LH or OS but I am starting to consider other options, even if it means a connection or inter-European flights. Pretty soon, they should all be wearing Black Shirts and a Swastika. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. 7. What does this mean? Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Sometimes, the price of a code share is less. Since when is anything with LH best available? Carry out upgrades, receive special access to advance seat The only improvement was that we were able to get connected quickly. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. I booked on United, then paid Turkish for a seat, only to have it disappear. Covid is not an excuse to disregard your customers. Because you need your AC confirmation number. United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. You are not travelling with a small animal in the flight cabin. In addition, you can enter passport and . If you're flying Economy Light, your seat is currently assigned only at check-in. Apparently , without his patronage, the airline would be bankrupt and never be able to fly again. It relates solely to the selected category (e.g. As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in. Won't respond to my refund requestwill have to do a chargeback now. Passengers who are HON Circle Members (excl. Lufthansa will begin randomly allocating seats during check-in for base economy tickets. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. You are willing to provide assistance in the unlikely event of an emergency. I picked seats on Lufthansa and every time I checked, they still showed up. Lufthansa is the biggest joke of Europe. Some airlines do not allow you to pick seats if you don't book from their own web site. Thank you all for your replies. It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product. This upgrade is not valid on flights operated by other airlines. Turkish took good care of me - but I thought it was strange. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. However, considering the usual fare difference between these airlines, passengers may be wise to see how much sense it is flying with a 25/$35 seat fee each way and no scope for refunds or changes. I will NOT be flying with you again. You make changes to your journey but on your new flights, equivalent seats are no longer available, advance seat reservations on your new flights are free of charge, or these flights are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. The amendment fee applies per passenger per leg of the trip. Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. I will not do this again. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. You make changes to your journey and thus alter your route. Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? She is very terse and rude and says she needs o deal with another flight. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. I flew Lufthansa r/t SEA to ATH, January 2022. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). Luft was my go to European airline but teutonic idiocy is obvious here. Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. I doubt it. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. IF you booked on the Lufthansa web site then you need to call Lufthansa to get the PNRs for the other (ta && ta.queueForLoad ? No, Lufthansa is not a racist company. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. (From economy to premium economy). Likes: 0. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. Conclusion. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Our main flght attendant was funny ,seemed to enjoy his work and was professional. I travel standby so always get last minute seat assignments after every paying passengers gets a crack at it (now including these Economy Lite passengers), and their automated system is set up to assign the BEST AVAILABLE seat at the time the actual seat assignment is given. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). : 0 800 - 83 84 267. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? When does the Skytrax rating get updated? Never again! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448028', '');}, 'log_autolink_impression');airlines. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. Now I make sure to note the relevant page when they make the I can't find your stamp claim. From 21 March 2022, it will no longer be possible to book Premium Economy . This is the number that you can use to make a reservation with Lufthansa. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. The connecting flight on Lufthansa was OK but my pre flight experience with them informs my future choices. I flew Eco light last week from LAX to FRA and Im Hey there, : ABCD10 or 132-312334) and your name. I had to check in, pick seats, and make amendments on two of the airlines with no problem. To use our mobile site, please enable JavaScript. I had to pay $70 to ensure a seat with my husband. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. Turns out that the SFO-> Frankfurt flight is on United, the remaining are on Lufthansa (codeshare). Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. 6 years ago. Seat changes may be made due to operational reasons of the airline. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. I couldnt of course. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? The amendment fee is not refundable and is forfeited if you do not board the flight. I had to almost starve during entire journey from USA to Mumbai due to extremely bad food served and that too after funishing their service upto premium economy class. This is not an ex-Philippine A350 and therefore has a 293-seat layout. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Help with Scoot booking 5:28 pm. Tends to be rather punitive against all that didn't pay fantasy prices for a shit product that honestly has little differentiation left to LCCs. I have just noticed heightened scrutiny since the beginning of the year. They have no noticeable disadvantages, even though they aren't ensuite. To use our mobile site, please enable JavaScript. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. I will avoid Lufthansa in the future as much as possible. With the old policy, you could select any empty standard economy seat 24 hours before departure, when check-in opens.
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