The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . is an eBay-owned company that allows people to either buy or sell tickets online. We do still love going to events and want buying tickets online to be easy and safe. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Harris Teeter. Did you find it helpful? Customers can keep their credits if they like. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Thanks SO much! Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Is SeatGeek legit? If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. please contact StubHub US Customer Service at 1.866. Colorado: 8,688 customers due $3,120,442 in refunds. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Ticketmaster for Ever. Sit back and relax while we do the work. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Customer service all the way to your seat, 2000-2022 StubHub. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Have a StubHub question? Check out the table below to see the best alternatives to StubHub. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Danielle is the author of this solution article. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. This happens when tickets are reprinted, but they are usually still valid. It is taking Stubhub about 120 days to process refunds. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? No problem. The old bait and switch! You never know when you might find yourself financially strapped - the good news is you have options. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Review the StubHub return and refund policy at ReturnsAndRefunds.com. I received an access code that didn't work and Customer Service asked me to give the seller a little time. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Sorry we couldn't be helpful. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If you have already been paid, we'll charge your credit card on file to recover the payment. Click that link and you're good to go. All rights reserved. Pennsylvania Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Still learning the basics of personal finance? How do I contact StubHub for a refund? You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Enter your gift card number in the Add a Fancode & gift code section. Georgia Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. A few days later I'm only paid out for 1 set of tickets. I had a fraudulent charge on my credit card account from Match.com. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. 1:00. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. All Rights Reserved. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Maryland: "The return of live events, the input of customers, partners, and regulators, and the . Contact us United States and Canada. I think I'm golden and I made my sale. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Please take the tickets directly to the box office for a refund. Click here to update this department. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. and take advantage of this neat service whenever you need it. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Just log into your DoNotPay account using any. I waited 2 days and tried the access code again..still nothing. 03-31-2022 08:37 AM. Yes If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? 1.866.788.2482. In other words, when it can be too late to get a refund. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. See if youre using the right email and password. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. . Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. but I havent been able to get in contact with anyone from StubHub. How to reach a live person: Speak "customer service" at first prompt. Sometimes email clients send our first email to a spam or promotions folder. Perhaps Its Time to Switch to Something Other Than StubHub. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. To reach Customer Support call 1-866-788-2482. Copyright 2020 Scripps Media, Inc. All rights reserved. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Ticketmaster will be the only place selling VIP Tickets though. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . South Carolina, Great so in the future dont use stub hub because you cant get your money back. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Find help with your questions from other fans through our own peer-to-peer community! 1.866.788.2482. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. What Is Public Liability Insurance For A Wedding? StubHub also has live chat operating 24/7. Click or tap See actions and select Make changes. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Enjoy! That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. JEVAR IS WHO HANDLED MY CALL. We are changing the way you register and sign-in to the StubHub Community. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. If you feel like StubHub cheated you, you could take action against them. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . this link is to an external site that may or may not meet accessibility guidelines. North Carolina Customer service all the way to your seat, 2000-2022 StubHub. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Ads by Money. StubHub sellers set the price of their tickets. How to request an event on the StubHub website. Had a concert canceled because of COVID-19? Your online site is a disaster, It does not work to apply a credit. How to Contact StubHub for fraudulent tickets. If you feel like StubHub cheated you, you could take action against them. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). And 2 hours before the game I had no listings active. Open a new browser and try logging in again. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. What do you mean Dming the moderators? 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. An email might never be responded to, and the same goes for phone calls. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. StubHub offersthe retroactive refunds because the live events industry is opening back up. Find contact information here. Remember, your order is covered by our FanProtect Guarantee." Youll get a refund if your event is cancelled and not rescheduled. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Phone: 866-788-2482. Bradley R. Hightower. Congratulations on your sale. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Copyright 2007 - 2023, ContactHelp.com. Would not make an exception,to a hotel reservation I made thru Priceline. From everything weve seen, the StubHub customer support is quite thin, to say the least. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. These are often free tickets the seller can relist. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Having difficulty navigating this. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Those will be paid out by the end of May. Does StubHub have live chat? There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Get useful tips, expert advice and cute animals in your inbox every week. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. / What happens when an event is canceled. This watermark prevents others from copying them. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I was only given the option of the credit and the event was in CA. Poor customer service is the biggest pet peeve to DoNotPay. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Ohio Attorney. A Personal Loan can help you mitigate losses and get back on track. All rights reserved. Reply anytime to let us know how we can improve. Louisiana I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. She came back and said I'm refunding your money butand then starts fighting with me again. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. The corporate office phone number is 415-222-8400. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Clear your Internet browsers cookies and cache. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I had to ask for a manager. Phone Call 1-866-788-2482. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Horrible customer service. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. There you will see your canceled event credit along with a link to request a refund instead. Let us teach you the major money lessons you NEED to know. DoNotPay doesnt care about that. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price.
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