East Ham Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. 3 0 obj Wherever possible we will place the order immediately. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Our business support events remain cancelled for now. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Visit directory. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Don't worry, we can still help! The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We have guidelines on how long different repairs should take. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. You can create a free account to post activities, services and promote organisation working in Gateshead. If this is not possible, we will replace with the items we hold in stock. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. However, the contractor will not ask you for any money when they call. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We hope to reschedule these events at a later date. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. You have the chance to buy up to 10 additional holidays per year. The council is responsible for most repairs to your home. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Gateshead Council 4.0 . We are Gateshead Council'sHousing Team. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). The contractors are currently repairing seven properties a week. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Work to the outside of your home may not need an appointment. We will first make sure that it is our responsibility to do the repair. Wednesday 2nd November 2022. We hope to reschedule these eventsat a later date. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. This makes sure that everyone is treated fairly. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Thank you so much. "The garages at Leam Lane had already been condemned, and we were working towards . <> You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. We will tell you in advance when any work like this will happen. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. However, our partners are continuing to deliver a series of . United Kingdom. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Housing Disrepair Youll be paid a competitive salary plus additional allowances where relevant. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Do you want to work with us in helping to create spaces that are great to work and/or live in? We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. As a tenant you are not automatically covered for any of your home contents. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Planned repairs usually need an inspection before work is done. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Thursday 26th January 2023. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. If we miss an appointment and we didn't contact you, please contact us. Our business support events remain cancelled for now. This covers things like outside painting, replacement windows and annual gas servicing. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Homepage for Gateshead Councils Benefits and Council Tax information My flat was repaired in time for my childs birth and I received rent refunds and compensation. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Our employees and contractors carrying out work will show you an identity card. Some of these repairs need to be inspected before the repair can be done. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. What are the costs and charges at Watergate Court. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Time to have your say on the future of our leisure service. We are Gateshead Council's Housing Team. Top Jobs in Gateshead, England. Some of these jobs need to be inspected before the contractor can start the work. Internal deterioration such as damage to carpet, walls etc. Were delighted that you want to come and work with us. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead, England. about Our Customer Scrutiny Panel needs you! The report found the repair centre's ability to handle calls was deemed 'critically low'. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. People really are our greatest asset at Gateshead Council, and we value every employee. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Always ask to see this card before letting anyone into your home. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Failure to do so could give you grounds to make a council house disrepair claim against them. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. As a council housing tenant, you are entitled to a good standard of living. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. You can also claim compensation for the damage that has been caused during repair work. We would not replace all items, only the ones that are required. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Office 3750 We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. endobj Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We encourage our people to think differently, do the right thing and be innovative. endobj View my payslip. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. %PDF-1.5 Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Please ask your Neighbourhood Housing Team for details. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Gateshead Now is a collection of the latest news from Gateshead Council. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. endobj Some work to your home is done as part of a planned maintenance or investment programme. The panel decides which services they review based on various criteria. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. To register with My Housing Account, select 'my account' at the top of the Council homepage. The site has been designed with residents and local groups to ensure it is easy to use. 27,852 - 30,151 a year. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Call us on 0333 050 8887 to start the process or fill in the form. We will pay compensation for damage which is our fault or our contractors' fault. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Copyright Andy T - 2021. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Payslips. Our housing offices are currently closed to the public. They should all be done. 4 0 obj : 50K - 53K. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Whats in it for you? <>>> Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Request a FREE property inspection to find out how much your claim is worth. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. To access this support or speak to an advisor, contact Business Gateshead today. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. There are no emergency or urgent repairs outstanding at this point in time. This includes both small leaks and emergency repairs. If you continue to miss appointments for repair work you may be charged. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Gateshead Council aims to complete the backlog by late March next year. 182-184 High Street These include re-fixing toilet seats and repairing minor leaks. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Well, theres so much on offer and heres just a few of the highlights! Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. She added: "Someone has got to own it. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. To keep up to date, why not follow us. The team were very helpful and understanding of my dangerous situation. Employer Est. All rights reserved. Are you a Council or Housing association Tenant with housing disrepair issues? House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We will need to look at what has been damaged so please don't throw anything away. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. I have to tell you, this week I have had four complaints that have been going on for two years. If so we can help you claim compensation on a NO Win, NO Fee basis. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Background 2. E6 2JA. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. For further information please contact the Involvement Team by: Civic Centre Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Regent Street Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. % There's also additional service charges from 115.85 a week, this cost is eligible . 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. A public consultation on the future of Gateshead Council's Leisure Services has commenced. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The department is on the lookout for more callhandlers and building technicians. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. London 0191 433 3174. housingadvice@gateshead.gov.uk. Any resident with My Housing Account can access this service. Gateshead If so, please keep reading as youre just what were looking for! People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. These are repairs which need quick attention and don't need an inspection first. :L+Ftc[Sdu|^Y^. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008.
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