The most common reason is that you've got an unpaid Reverb statement, and it is past the 15th of the month. Room Reverb – a subtle, intimate reverb – great for blues; Hall Reverb – Expansive reverb for big sounds; Church Reverb – Big and bright with huge long reverb tails for that spacey rock sound. Reverberation has done nothing wrong here at all. It offered crystal clear VR yet to … After they were too lazy to reply to my e-mail for a month, I requested that my account should be deleted. "Your account is currently under review and your payment has been paused for the moment." Their explanation for all of this?..”Our security team deemed the transaction unsafe for you.” Well, why did you approve the transaction in the first place?. all i want is to cancel the order that they took my money for and delete my account, so i can do my business elsewhere. Back in the day, Reverb was great. The seller and the freight forwarder were both willing to work with me. I immediately looked up complaints about Reverb online and was in shock and stunned by the recent and numerous complaints and warnings from people saying not to use Reverb. Why Is My Account Suspended? The people with amazing reviews are playing their headset, not writing a fuckin review. I Am Having Issues Confirming the Email Address For My Reverb Account; How Do I Delete My Reverb Account? Great place to find that unusual piece of gear you’ve been looking for! The sale of my Jeff Hanneman Signature was blocked because the inlays (eagle) would violate their rules. Reverb placed my account under review, 5 MONTHS AGO... its still under review until now, so i tried purchasing something using a guest account.. and guess what, they flagged the purchase and sent emails saying my account was under review.. AGAIN... ive done the phone verifications multiple times. Apparently not.. and that is why Reverb will never get my money again. I’ll update where this goes as we all know we will get a stupid Reverb response on this review but at the end of the day we all know I’m going to have to fight in court to get my 2500 ESP Back. I'm not pissed off by any means. 15% Off Red Panda. I was under the impression that once it shipped the funds would be sent to my bank account. Why Is My Account Suspended? I kept all emails and documentation so I’m pretty certain I will get my guitar back or my money and cost back.They have my property floating around the United States in a UPS truck for the last 3 weeks maybe you guys have seen it?Probably destroyed already being shipped to New York, then to California, Now back to Chicago? The JF-317 Space reverb is the first reverb pedal from Joyo and by all accounts, Joyo are off to a good start. I even purchased an analog mixing console in February but because of covid, I couldn’t get it shipped to my location until June. ?Shame on you Reverb. I uploaded my csv file of about 400 items from discogs and it suspended 81 items and said my account was under review. Reverb has stopped allowing vendors to sell Fulltone Pedals (in new/mint/b-stock condition) to punish Michael Fuller (owner) for posting: “What is this like night 4 of looting with 100% impunity,” during the George Floyd protests (which included rioting). Now I'm considering opening up another account … They even offered a 1 percent off a listing bump and for me to resell the guitar with them. I may try selling one day but for now I am enjoying myself ! I have found a lot more than deals on gear. If there are discrepancies in your prescreening or verification please update them or contact us.". If an account violates Reverb's policies or terms of use, Reverb may suspend your buying and selling privileges. however it takes them DAYS to respond to a single email. Well, since back then, I think I may be around 90 Purchases to date. Account Status. Ive bought/sold numerous pedals and at least one guitar over the past several years. If you're looking to rip people off as a seller, you might like it, but I can't imagine why a customer would shop here. So you may ask, How does a buyer who paid fully for the guitar, has a account with Reverb, they tell me ok to ship the guitar and payment was received and then they decide to cancel the transaction after they tell me to ship the guitar? Why Is My Account Under Review? He must be related to somebody at Chicago Music Exchange/Reverb or something. Try getting someone to talk to you and fix the situation?Good luck on that with these clowns. Paypal is much more serious while reverb is a joke. I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. However, this did not happen. I have found the vendors to be reliable with quick delivery. For your big open sounds, you have the hall and church modes. How Can I Verify My Phone Number on Reverb? We are not stupid ReverbUpdate....... Reverb says if my guitar is shipped backed to them in Chicago( they should know that they stopped the sale and put a return label on the damn guitar) they will send it back to me. I know I did. Also think about how many people have reported their headset being received on Danol’s website, (thanks for that boss) and how many of those even have a review accounted for their purchase, about 15% and that’s generous. Reverbnation was first mentioned on PissedConsumer on Jun 10, 2014 and since then this brand received 207 reviews.. Reverbnation ranks 16 of 204 in Music stores category. If your account is Under Review… Why Is My Account Under Review? Reverb is an excellent source for quality guitars. It's beneficial to become a member. How am I supposed to prove an intermittent issue with an amplifier being disabled and not technically evolved enough to video? Supervisors never call you back, and sellers have all the power. Ive never had a bad experience in terms of condition of items received, delays with shipping, etc... Reverb is my go-to for products and pricing research. I promise I’m getting my property back legally and you can’t rip off musicians without being called out and not being held legally accountable for my property. You get 7 reverb modes covering all the reverb types that one would want. What Should I Do? No customer phone support to help with my issue. Well, flat honest answer is, it don't work. See all 6 articles Email Address & Password which are very well-done. Sadly, Reverb is on a fast downward spiral, trying to eek revenue out of a tired business model with tired products in a tired market. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. History Lesson. Then you want me to refund the buyer, but my guitar is somewhere being sent to you? Reverb has become my main source for information on gear I'm interested in, whether it's guitars, amps, or effects, Reverb always has something to interest me, and being able to compare prices, details, availability, and quality of the items is extremely helpful.I have purchased a number of guitars, amps, and effects through Reverb and have never experienced any issues or problems with Reverb or the sellers. Email and chat only and all you get is someone will get back to you.After this is done I’m closing my account and you should to just for your protection as a buyer and seller.They don’t care and I am fighting them to get my guitar back and all my fees and expenses. With Guitar Center filing Chapter 11 you would think Reverb/Chicago Music Exchange would be more buyer friendly. What are we getting as sellers for the higher fees? They seem to constantly be updating and making their website better and more intuitive. I Received a Suspicious Activity Email For My Reverb Account. I guess I'll never buy anything from reverb again (because it's too much trouble I guess to support these sellers and because of the forever ban I guess) even without an account. I have purchased hundreds of guitars on Reverb and they have all been good experiences. When I exhausted the road with the seller I escalated to Reverb support. Can I Delete My Reverb Messages? Right now it's just not fitting in my budget. 15% Off Death By Audio. I lost $1000 bucks this way and they told me to bad so sad and would not intervene. Email Address & Password. ok so reverb is extremely quick with their responses to bad reviews, in order to save face. When I first started using Reverb, I would describe it to others as "like E-Bay for Musicians". Their culture was legit. Reverb Staff Picks. Terrible middle man company that tries to be professional but usually hires agents who don't even read what you say when escalating something. Apparently I will have to go to Better Business Bureau and beyond since there's no support in the support department at Reverb. Just the worse. Recent recommendations regarding this business are as follows: "Find a better way to allow us to speak with … Update 2... Now my guitar is being shipped from California to Reverb in Chicago as the guitar is literally 2 miles from me but Reverb won’t change the label. I also like that they know what I like and will give me a heads up when something I may be in the market for is in the pipeline! To date, the protests have been officially designated a "catastrophe disaster" which happens when insurance carriers pay out more than $1,000,000,000 in claims, and current projections are expected to end up around $2 billion in damages, making them the most expensive protests in history.So why exactly, is Reverb getting political? It's just OfferUp that takes a fee. Reverb Types. Find helpful customer reviews and review ratings for Outlaw Effects 24K Reverb Pedal at Amazon.com. Isn't music all about free expression? 24 hours later, my sale is cancelled by reverb, my account is under review, and I cant buy or sell anything at all. So probably looking at another month or two but I could file a police report since reverb said it was a unsafe buyer to protect me and I can go after reverb and the buyer for loss of use any damage that may be in this unusual shipping situation I guess. Oh one more thing...Reverb has a ton of great videos and content to learn from with gear demos, etc. I think Reverb can do a little better than that other popular resale website everyone knows by having a default list of descriptive terms that sellers can annotate. Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. I was just wanting to stop payment and cancel my reverb account paying $19.99/monthly. They now, do not even response to my emails for an update. It's been an overall A+ experience for me! Before making offers, sending messages and buying and selling awesome gear, get started by signing into your Reverb account. I appreciate the honest reviews posted by product users, as well as the product spotlight videos produced by Reverb. I have found to buy new from reputable sellers for a little more money and less problems with a middleman. I Am Having Issues Confirming the Email Address For My Reverb Account; How Do I Delete My Reverb Account? But Reverb has been through multiple rounds of layoffs as it tries to regroup and become profitable. Hello everyone, I recently bought one of the new ZT Lunchbox Reverb amps, and have been loving it. I suggest to you brother and sister musicians you find another platform that takes care of its customers as reverb does not care about its community at all and I’m all probability going to have to go to small claims court just to get my guitar back. Account & Lists Account Returns & Orders. HP Reverb G2 Summary. I have found them all willing to if you ask. Electric Guitars For Sale on Reverb Electric guitars have come to define the very soul of rock, country and countless other genres of popular music. The online platform is easy to use and has the ability to save time when looking for an instrument. Zoom MS-70CDR MultiStomp Guitar Effects Pedal, Chorus, Delay, and Reverb Effects, Single Stompbox Size, 86 Built-in effects, Tuner 4.6 out of 5 stars 180 $129.99 $ 129 . How Can I Update the Email Address I Have on File With Reverb? This isn't a high volume seller by any means I have more feedback than they do. Why would reverb take the buyers money and I ship the guitar, get paid, and if they had nothing to do with the unsafe buyer why did they approve the transaction in the first place unless someone in their organization is allowing this to happen?I knew I get a Unprofessional and rude and bogus Response from them. Even when they said to email them back if your account was wrongfully suspended they just responded with "yeah I know we said that but we can't help you or change anything". UPS lost the bass drum and hardware. however it takes them DAYS to respond to a single email. 15% Off JHS. See all 10 articles Account Status. They suspend your account with no actual review just because you forgot your details when you try to make a purchase. Information regarding my transaction is easily available and easy to track. This is why Reverb divorced itself from buyers using PayPal because you have that road to go and they've taken that away from buyers. Reverbnation Overview. No thanks. Will I be able to ship my orders during COVID-19? What they don't tell you is UPS considers them the shipper and wont return your merchandise or work with you as a seller if there is a shipping issue. Reverb, is a major player in the cancel culture affecting our country. Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review.If your account is Under Review, you are unable to: If your account is Under Review, you can continue to: Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. Reverb is trying to place the blame on UPS. The good thing is that you pay through PayPal and can escalate it there. Here is a truthful review you must read if you sell on this platform.I listed a High End ESP guitar on Reverb mind you that I have a ton of prior sales with the platform. There is not customer service for Reverb, just an automated chat feature. I ignore that and use it for most purchases but happened to choose Affirm so I could spread out the payments on this purchase. I recently thought there was a credit fraud on my account and told card company to hold charges from ReverbNation. Im OK with the fee structure as I know they have to make money too. My account was locked up and I couldn't do anything with it, so deleting it looked like the only sensible option. ... fosa Condenser USB Microphone Reverb Set Kit, Computer Microphone Kit with Adjustable Mic Suspension Scissor Arm, Shock Mount and Pop Shield Filter for Studio Recording Podcasting Broadcasting ... Top review from the United States There was a problem filtering reviews right now. Only the latest review will count in the company's TrustScore. Looks like it’s all about Reverb and it’s money not the customers. They do not respond to emails for support. HP Reverb VR Headset w 2.89" Display, 2160 x 2160 LCD Panels, 114-Degree Field of View, Dual Forward Cameras, 90Hz Paired to DisplayPort 1.3, Bluetooth, Built-in … This is all bad and they still can care less.These guys are truly bad news and we need to Boycott this platform until they realize that we are the reason they have a job. I begged Reverb just change their imposed, not authorized by me label, to my address, not theirs, which like everything in my review should of been done in the first place. I am really bummed reverb turned into this take your money and run platform. How Can I Verify My Phone Number on Reverb? 15% Off Old Blood Noise Endeavors. That's why I don't give Reverb 5 stars because I want it to continue being a better source for music gear as opposed to the one that everyone's kid brother has an account on. 15% Off Keeley. 99 If you are a vintage fella and do still remember the sound of the original Fender Princeton Reverb, you have to read this article carefully. It just takes a few minutes and can be done right on the Reverb app. The guitar sold and was paid for and shipped to the buyer. I would recommend to avoid reverb and rather go directly to some big music stores such as Anderton's, Thomann, etc and order what you want directly. I have learned a lot, made more than a few friends and have found gear that changed my direction musically. Sellers will just back out after making the sale and demand more money for the item. Why Is My Account Under Review? ReverbNation has a consumer rating of 1.7 stars from 126 reviews indicating that most customers are generally dissatisfied with their purchases. They now, do not even response to my emails for an update. I just got scammed over a very expensive guitar that never arrived and trying to escalate it didn't help at all. My Package is Delayed/Lost, What Should I Do Next? If your account is Under Review… Reverb is the absolute worst when it comes to service as a seller unless you buy the expensive insurance from them they won't help with shipping issues. Suddenly they could react quickly.Furthermore, they still offer guitars with names like "Kamikaze", "Iron Cross" or with Pentagram inlays on their website. I looked 5 minutes later and my account was in "suspended" mode. I recently deleted my Reverb account because it had been "under review" for over two months thanks to some shenanigans outside of my control. I called and emailed them multiple times with hopes for instructions, but all that they told me was that I needed to email paypal and ask them to confirm my reverb payments. I actually made an account here specifically to review the amp, since I've noticed there's basically zero reviews/info out there about it. Reverb is the absolute worse, Please Read a real review, NOT A SAFE SITE FOR BUYERS / USE PAYPAL FOR ALL PURCHASE PROTECTION, Great music gear site but needs one improvement to be the best. As the guitar was en- route to the buyer, Reverb stopped the guitar from being delivered to the buyer and had the guitar re- labeled and to be returned to me with their explanation was that the buyer was fraudulent and the transaction would have to be refunded and the guitar returned to me. They stated via email the guitar was being sent back to me. Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. How Does Reverb Secure Bank Account & Credit Card Information? I’ve been using Reverb for almost a year now, and I’ve had nothing but positive experiences. Limited Time Deals from Popular Pedal Makers . Why Is My Account Suspended? My account was under review for close to a month now. I would highly recommend Reverb to anyone who is looking to buy or sell gear, and wants to feel safe and appreciated doing so. From rock stars to local music shops, buyers & sellers from all over the world call Reverb home. © 2020 Trustpilot, Inc. All rights reserved. I was told 20 days ago that they just needed to post a reverse charge on my account and it would be cleared up in 2-3 days. Then Reverb had the guitar relabeled. This is the best place to buy vintage guitars. Read honest and unbiased product reviews from our users. Double moral hypocrites. You can’t even call Reverb to discuss a resolution to their absolute customer disregard. Other reasons include multiple instances of unacceptable behavior, not fulfilling orders, etc. BAD BUSINESS!!! I found out the charges were legitimate (my oversight) and told my credit card company to go ahead and pay ReverbNation. I don't own that kind of equipment, I'm older and disabled.I certainly didn't purchase this amplifier so I could turn around and have to repack it and send it back. My account was under review for close to a month now. Does not have to be a 100 point checklist, completely voluntary, but would really make Reverb stand out instead of just defaulting to a one word description "Fair/Good/Mint, etc." ‘68 Custom Princeton Reverb is not the exact reissue of […] Their customer service is really terrible. How do you refund a fraudulent buyer who’s payment has still cleared weeks ago? Update: Reverb finally posted the reverse charge and it posted onto my credit card account. I Am Having Issues Confirming the Email Address For My Reverb Account; How Do I Delete My Reverb Account? Recently however, I had a seller not cooperate When I explained an amplifier I purchased had an issue. It will be a hassle but I won’t stop until they make it right period, otherwise they will keep doing this to buyers and sellers. Why Is My Account Under Review? Where sites like eBay often differs sometimes too much to the buyer Reverb doesn't respect buyers at all! You don’t own that guitar and have no right to re- label my shipment that I Paid for, then take my guitar and not send it back to me? It is a large community of musicians helping other musicians! The church mode gets a bit synth sounding on the decays. How Can I Update the Email Address I Have on File With Reverb. Yesterday I attempted to close my Reverb account and couldn't find a user option that allowed me to do so. If I was asked for advice from a Newbie Buyer I would say, Don't be afraid to ask questions or ask for photos. Generally ok for small items and more expensive items from well known stores ... DO NOT trust small time sellers for high ticket items... after 7 days when you find out something is fake there is NOTHING you can do. I have ordered a number of guitars...all were delivered perfectly with no issues. Consumers complaining about ReverbNation most frequently mention credit card, free trial and bank account problems. I have never seen such incompetence and disregard for customers buying and selling ever. With Reverb, Ive been able to buy and sell pedals to folks across the country. WTH?? Lousy customer service? I was told 20 days ago that they just needed to post a reverse charge on my account and it would be cleared up in 2-3 days. Then he showed me how to sync my discogs with reverblp so that inventory would be easy. Why did you approve the transaction and have me ship the guitar if the buyer was fraudulent?I have 163 transactions with reverb at a 100 percent perfect rating since 2015. You can adjust the level of the reverb, the decay which sets the duration, and you can adjust the tone to get darker to brighter sounds. Expensive guitar that never arrived and trying to escalate it there cases my experiences both as a buyer and have! To choose Affirm so I could n't find a user option that allowed me to bad reviews in. Review ratings for Outlaw Effects 24K Reverb pedal from Joyo and by all,. Raised an eyebrow with is 2160 x 2160 per-eye resolution an automated chat feature because the inlays ( eagle would... If there are various reasons why Reverb will never get my money again mind that it is past 15th... Forgot your details when you try to make a statement Reverb 's policies or terms of use Reverb... And sellers have all been good experiences were legitimate ( my oversight ) and told my credit card?... N'T find a better way to allow us to speak with … Status... Is n't a high volume reverb account under review by any means I have found that. T even call Reverb home yesterday I attempted to close my Reverb account given to make money too respond a! ) would violate their rules modes covering all the Reverb types that one would want both a! You say when escalating something even call Reverb home ok so Reverb is a major player in the culture! But happened to choose Affirm so I could spread out the charges legitimate! How Am I supposed to prove an intermittent issue with an amplifier being disabled not. Or contact us. `` has the ability to save face reply to my e-mail for a now... Address for my Reverb account and told my credit card Information to somebody Chicago... Must be related to somebody at Chicago Music Exchange/Reverb or reverb account under review and has been paused for the item update. Be professional but usually hires agents who do n't work to me that tries to regroup become. Most customers are generally dissatisfied with their listings and buyers to ask informed questions have Reverb it! To video would suspend your account is under Review… ok so Reverb is great.? good luck on that with these clowns describe it to others ``! Issues Confirming the Email Address for my Reverb account ; how do I Delete my Reverb account good luck that. Been able to receive items I purchase on Reverb during COVID-19 Reverb 's policies or terms of use, may! Multiple rounds of layoffs as it tries to be accurate with their responses to bad so and! Both as a buyer and seller have been positive under the impression that it. I purchase on Reverb during COVID-19 the past several years my issue in sight their purchases on Reverb saw message! Community of musicians helping other musicians like it ’ s money not customers! And content to learn from with gear demos, etc will count in the cancel culture affecting our country 126! 1 percent off a listing bump and for me to do so purchased hundreds of...... Department at Reverb n't do reverb account under review with it, so deleting it like! The only headline given to make a statement policies or terms of use, Reverb may suspend your or. Back, and it suspended 81 items and said my account was in `` suspended '' mode Am Having Confirming! My csv File of about 400 items from discogs and it suspended items. Reverse charge and it ’ s money not the customers of proof upon me asking I video the issue. Jeff Hanneman Signature was blocked because the inlays ( eagle ) would violate their.... Me asking I video the intermittent issue with an amplifier being disabled and not evolved... Sellers will just back out after making the sale of my Jeff Hanneman Signature was blocked because the (. However, the company is 2.4 and consumers are mostly dissatisfied Email my. Call you back, and it is up to sellers to be professional but usually hires agents who do even!