Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Simply put, a concierge's job is to meet the needs of the client. Concierge Jobs Description. Concierges act as the first point of contact between guests and an organization. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Our company is looking for a Concierge to join our team. What Will I Learn at Hotel and Resort Management School? Corporate concierges are a specialized type of concierge. Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Or arrange a cab to the airport. Not all guests are good at communication and some might not be able to adequately express their concerns and n… You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. For comparison, the national average salary for concierges was $33,550. All rights reserved. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. Residential Concierges provide assistance to tenants in a condo complex. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. What Skills are Taught in a Hotel Management Certificate Program? Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Posted: (11 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Concierge Job Description Template. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The job involves simple tasks so is not too demanding in terms of activity or … What is the Job Description of a Concierge. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. A great job description starts with a compelling summary of the position and its role within your company. There are different types of concierge jobs, and each has unique sets of job descriptions and responsibilities. A concierge serves as a personal assistant for hotel guests. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. You provide information on the surrounding area, including restaurants, nightlife and shopping. Keep records about previous guests and their activities during their visit in detail. Research what it takes to become a concierge. Salaries for concierges vary greatly according to location. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Responsibilities. Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). The concierge is a key part of making the stay or travel of our guests memorable, so … Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. The salary of a concierge is determined by the location they work in. Fresh September 1, 2020 . The concierge interacts with customers either by telephone or in-person. Job Descriptions for Concierge - Security Guards Companies. A concierge (kaan-see-ehrzh) works at a luxury hotel. Hotel Operations Manager: Career and Salary Facts. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. They must uphold company culture at all times while making guests feel welcomed and valued. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. *Indeed provides this information as a courtesy to users of this site. Posted: (2 days ago) Job Descriptions • Hospitality Job Descriptions; Simply put, a concierge's job is to meet the needs of the client. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Hotel Concierge Job Description and Duties And if your position is specialised, consider including the specialisation in the job title as well. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. You order tickets for music or theatre shows and provide directions to these events. © Copyright 2003-2020 Concierges focus on helping guests save time and ensuring that things are as … What Are the Education Requirements for a Hotel Management Career? Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. A concierge is someone who is given the responsibilities of giving personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. They're responsible for the daily operations of hotels, motels and related establishments. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. What's the Curriculum of a Hotel Management Associate's Degree? include working scheduled shifts each week and dealing directly with guests O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. Concierge responsibilities and duties. A concierge serves as a personal assistant for hotel guests. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Responsibilities: Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team; Handling luggage and other guest properties with care and efficiency; Have an awareness of Health and Safety at all times; The responsibilities and duties section is the most important part of the job description. … While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. But if you want a breakdown of the specific job duties, the Chef Concierge sets up scavenger hunts, arranges weddings, or gets hard-to-find concert tickets, to name a few. What Are the Courses in a Bachelor's Degree in Hotel Management? Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. Next, outline the required and preferred skills for your position. The more upscale the property or … But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. 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