ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Window World Customer Service. You make calls to the company a customer service rep tells you someone will be back with us in 24 hours to explain what happened, next steps and where we go from here. A free inside look at company reviews and salaries posted anonymously by employees. Still, I love the quality of my Therma-Tru door and received respectful treatment and quality work by all employees that I interfaced with. BBB Business Profiles generally cover a three-year reporting period. Pretty standard stuff. “I was mostly impressed by Lee and his knowledge of the product, warranty and the over all process.” in 4 reviews, “Aaron "AJ" was the sales person that came out to my property to take measurements and provide me with a quote.” in 3 reviews, “When it's time to replace windows or doors we'll be giving Ryan a call again!” in 3 reviews, Window World of Phoenix, LLC, offers replacement windows and doors in Phoenix, AZ. When it comes to windows, there are A LOT of different brands and companies out there. He was so helpful, knowledgeable and friendly. Window World of Phoenix Window World of Phoenix, LLC, offers replacement windows and doors in Phoenix, AZ. When it's time to replace windows or doors we'll be giving Ryan a call again! And let this review serve as warning if you want to be a repeat customer. There are many window companies in the Valley, so I will be taking my business for this rental and my other properties elsewhere. Ivan and his son, Yaddie were sent to install. I would recommend shopping around with different companies first. I had blue/green tinted windows in my last home which was a new build and so I thought I knew what I was getting. Absolutely let down. The head guy at the end of the job says, you need to try them before I leave ( the windows I just paid $7000 for ) I guess it was too much work for them to check that they actually worked. Ugh, big mistake. It was about what I expected so we ordered the door. 231 reviews from Window World employees about Window World culture, salaries, benefits, work-life balance, management, job security, and more. I no longer have that beautiful golden light pouring into my home. Window World of Phoenix, LLC appears in: Doors & Windows Installation, Window Repair & Replacement, Window Contractors He is the one who measured it wrong. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Claim your business to immediately update business information, respond to reviews, and more! Window World ranks 29 of 215 in Windows and Doors category. We found that the price compared to other companies was reasonable. Our salesman, Lee, was courteous and professional. Did the 50% down. Through the whole conversation I felt Dave was trying to get out of the appointment. But nobody warned us of the WOW factor when we saw how beautiful our new windows looked. Very dissatisfied, very unprofessional, and very sad they lost my business. Meanwhile, we have a huge hole in our back wall, a sliding glass door and screen that doesn't open and absolutely no idea when we are going to get the French doors we paid over $7,000 for! This is a door made from plastic and complete junk. However, during the week of March 9, 2020, when Phoenix got some heavy rain, the rain water got on the inside of the windows even though the windows were locked and closed. New window replacements will correct any existing leaks and gaps between frames, as well as insulate your home better due to new technological advances in window … Let us help you with our FREE In-Home Demonstration to customize the order of energy efficient replacement windows and doors to your personal preferences. This business is in an industry that may require professional licensing, bonding or registration. They had a service technician come to my house and realized that some of the weather stripping on all the windows had not been installed during the manufacturing process. For 7 windows my quote with the "home show" discount was over $18K. They are there only to make appointment and have ZERO product knowledge. Hiding negative complaints is only a Band-Aid. It took a while to get the windows ordered and scheduled but I guess that is because they are so popular. BBB Business Profiles may not be reproduced for sales or promotional purposes. . Window World you FAILED! "I had a broken window in my front office and had reached out to a couple of other glass/window companies, but they wanted too much money to fix. They don't make their own doors, they buy them from some other company.The trim they used looks like they got it from the garbage. I called to set up an appointment for an estimate at my parents house and was told a sales rep would call me back and I never got a call back. BBB remains operational and focused on serving our business community. We had a sliding door and 2 windows replaced. Contractors are not typically keen on builder grade windows in general, and these are no exception. This team is wonderful. And they did good work as well. I was angry before but spoke to a manager and now this. 61 Window World reviews. I actually had to repaint the main parts of the house because our linen colored walls turned teal. The 2" inside door trim inside my house looks horrific now. His attitude was like I was a bother to him as the customer. Find more Windows Installation near Window World of Phoenix, LLC. They may have lower prices, but that's about it. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I tried to explain they are large and would be worth the visit. They used a nail gun to shoot nails all over the trim board inside and out. First we met with Mike Rush the sales man for Window World a very nice gentleman, punctual, friendly and strait to the point, that convinced us the Window World is the way to go. Window World gets windows from various manufacturers and rebrands them under their own label-name. We used them in San Diego and were really happy. I give Lee Cook and the Window World team 5 star service from initial call, field measure all the way through the installation. We love our new windows and can't wait to be able to order more! Loyalty doesn't mean much to this place.I had spoken to a manager and scheduled an appointment to have my parents windows looked at today and the sales guy just called me 4 hours ahead of the scheduled time (Dave) asking to come early, normally would be fine but I cannot be at the house till 3 pm. Installed by window world of AL They contracted the work out and we got a group of only Spanish speaking men that were wearing torn shirts and reeked of smoke. Absolutely shameful!!! With how crappy this experience is I don't know why I've sent them so many referrals. Uncover why Window World is the best company for you. Price was close to what we figured it would be so we ordered them. BTW... my utility bill went down significantly... huge bonus! We are 100% happy. Scheduling was easy and setup and for the same week. Their customer service rep, Tom, accused me of doing something wrong. I will have to call Dave Ramsey and explain to him the level of customer service he's advertising Is not what hes portraying it to be. No issues, just noticed a few scratches on the outside around the window, so the frame and let the office know the same day. Window World of Phoenix Reviews (20) Add a review. and his knowledge of the product, warranty and the over all process. Then a few weeks later we met the Aaron and his crew (Zane, Mike and Eddie). Window World of Phoenix LLC at 2530 West Holly Street, Phoenix, AZ 85009 I’ve worked with other window companies in the past and had good experiences with them, but t… Window World had the lowest price and the best warranty. I could go on and on but you get the idea. They measured the window in the master wrong and already removed the old window so they filled it with foam and I waited another month. I walk into their office it wa informed that they can't give me a price on windows. Window and Door Installation in Theodore, AL. First we met with Mike Rush the sales man for Window World a very nice gentleman, punctual, friendly and strait to the point, that convinced us the Window World is the way to go. Immediately she was rude, no customer skills what so ever. Professionally installed by industry experts in the lowest affordable prices, Window World Replacement Windows are designed to increase the performance of your home. Last November, we had them install dual pane windows with Lo-e and they have really help this summer in keeping the cool air from our A/C in and the hot sun out. Started out bad, when I called and spoke to Megan. I quickly called to explain why i needed the measurement, but my call went unanswered and un-returned.Before Bill left, during the in-home presentation he was rude, but i shrugged it off. We decided to finally do the last four windows in our house. This is the Window World company profile. This was the worst experience. I was told by the salesman that the new door would be easy to open and very nice. Everything else is lower also, quality, service, workmanship and overall experience is at the bottom.The install crew of three dropped window caulking on the floor and then tracked it all over our new carpet we just had installed. The only window blind that was not messed up was the one I took down myself. Didn't get the young girls name, I explained why I was canceling, she said ok. I called to set up an appointment for an estimate at my parents house and was told a sales rep would call me back and I never got a call back. I always get a few estimates before deciding who to choose for the job. These windows were installed and the entire interior of my home changed. We didn't want anything too fancy just new windows to improve energy efficiency and of course they improved the overall look. Terrible install crew. After they drive off, I walk into my spare room and almost stepped on a long sharp piece of metal they cut out of the window that looked like a knife, it was just laying on the carpet. Reviewer11871573 Sign in to contact user. Thank you, for choosing Window World. I was told by the company that it would take one day but they showed up late, took a 3 hour lunch break with other breaks to smoke, and then just left the new windows on the side out the house for anyone to take without telling me. Of course, I was curious to see what they looked like and the process. That is a safety issue, for someone walking by, or could have left metal pieces or screws in the grass etc. They had the best price/product mix that we could find. Initially I signed up with Renewal by Andersen. It's how they handle the problems. Recommend them and would use again if ever needed. Chris and…". It was clear they knew exactly what to do and made quick work of the replacement. BBB remains operational and focused on serving our business community. We are very happy with the work done and highly recommend Window World to anybody shopping for new windows or doors. Glassdoor gives you an inside look at what it's like to work at Window World, including salaries, reviews, office photos, and more. Originally were told the windows would take 8-10. They have zero professionalism, zero customer service, zero follow up, zero, communication, zero care for your family's safety and zero care for you once they have your money. This provider has not enabled messaging on Yelp. A free inside look at company reviews and salaries posted anonymously by employees. The previous company who came into my house made a big deal about window frames, so when i found out window world installs windows by method of  "Window Encapsulation" I had a lot of questions. "AJ" was the sales person that came out to my property to take measurements and provide me with a quote. Within a few days. We priced several window companies before deciding on Window World. Because the new door had a thicker frame than the old, slider, I did have the same problem where the molding that surrounds the frame fell short of where the old molding was, leaving a gap. Needless to say I would never do business with them again. They cleaned up afterward and took all the old stuff and any debris away. My garage door broke and I started calling different companies to see who could come fix it. They were able to install very quickly. See reviews for Window World of Phoenix, LLC in Phoenix, AZ at 2530 W Holly St from Angie's List members or join today to leave your own review. Window World windows are vinyl replacement windows only, in comparison to other brands who made fibreglass and wood windows as … We are America's largest window replacement and custom exterior remodeling company. We’ll guide you through the process. They were friendly, respectful and professional all the way. In the middle of a show Room standing there 2 people working and they can't give me numbers because their sales guy needs to call me. And they did good work as well. Started out bad, when I called and spoke to Megan. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (5) this would have been an easy sale as well. Professionally installed by industry experts in the lowest affordable prices, Window World Replacement Windows are designed to increase the performance of your home. I unfortunately did not have a good experience with this company, and would NOT recommend anyone use them. Local installers for plantation shutters, shades, budget blinds, glass door replacements and storm panels. I was hopeful that would fix the issue. Installation crew were also friendly and super clean. The windows are beautiful and open and close seamlessly. They say that you get what you pay for, and I have found that is usually true. I would recommend my friends and family." However, the person answering the phone, said she could not schedule an estimate unless I, the homeowner, would be there. Window World (and others like Castle Windows in the northeast) offer teaser deals at very low prices for their entry level product - typically an Alside Excalibur or Comfort World 4000. The Registered Agent on file for this company is National Registered Agents Inc and is located at 3800 N Central Ave Suite 460, Phoenix, AZ 85012. It is unacceptable to me to have paid for double paned, energy efficient windows and they leak. The installer called me into the room to look at the work and when I walked…", "I needed new windows. He came out and I got 7 windows PLUS a 3 window panel front door for less than $8K... that is a $10K savings plus a front door for free basically if you compare the quote to Andersen.Lee Cook is great to work with and has always been responsive via text or call. WE HAVE NOT HEARD ANYTHING FROM THE COMPANY IN OVER A MONTH! http://www.ethicalcommunity.org/windowworldofphoenixllc. Request a quote from other similar providers. I bought 10 windows from Window World at the end of 2018 and installed in January 2019. In addition to the features highlighted in the Window World 1500 Series reviews, the 3000 Series sliding windows also include a dual roller system, a cam locking system, and double-strength glass for optimal performance. With how crappy this experience is I don't know why I've sent them so many referrals. Window World (and others like Castle Windows in the northeast) offer teaser deals at very low prices for their entry level window - typically an MI 1650 or Alside Mezzo. They say that you get what you pay for, and I have found that is usually true. Doing some Pandemic Cleaning and came across their business card and realized I was a jerk and forgot to leave a review. They are long windows. If we can ever be of further service please do hesitate to call. I should have known right then and there to say, no thank you. Search below for Window World locations in Arizona. And let this review serve as warning if you want to be a repeat customer. Just absolutely floored that they would go to such lengths. The prices were fair. They wore their masks, covered all of my furniture and cleaned as they worked. I am going to post this review everywhere I can and even to all my followers on social media! Initial Window World complaints should be directed to their team directly. We're big fans of Window World. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I ended up taking the 1st available she offered. I would have given them 5 stars had they given me the same courtesy they did when I was a new customer. I was especially impressed at how well they worked together. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. I contacted them and they said they could do a door. BEWARE! We waited over 7 weeks to have French doors installed only to have the installers come out and leave our home wrecked, damaged and a fire hazard. It's complete garbage, my old door was much easier to open and better quality. All content is posted anonymously by employees working at Window World. So, you can understand my concern about going with Window World. They were quick to respond and came out for a quote and discuss options. I give Lee Cook and the Window World team 5 star service from initial call, field measure all the way through the installation. Contractors are not typically keen on builder grade windows in general, and these are no exception. This Window World Window Price Guide includes pricing, installation costs, window types and options and additional information for researching this window brand. The windows are okay, but the $2000 we paid for a new back door is a complete hack job. He never bother asking why I even needed the measurement, it actually was to his benefit. It's obvious that they have no idea what they are doing. BEWARE! Let us help you with our FREE In-Home Demonstration to customize the order of energy efficient replacement windows and doors to your personal preferences. I learned so much about windows and glass. Besides the professional employees they have Window World have great price too. We met with a couple of other companies that were overpriced. Did the 50% down. It always makes me suspicious about a "hard" sell if I have to be at the property just to get an estimate. Immediately she was rude, no customer skills what so ever. We as consumers have options, explore them before settling for a bargain window company. Specialties: Window World of Phoenix, LLC, offers replacement windows and doors in Phoenix, AZ. 56 reviews of Window World of Phoenix, LLC "I would highly recommend this company for window and/or door replacement. Got a question about Window World of Phoenix, LLC? I had faith that this was a decent company. I learned so much about windows and glass. I want a refund so I can buy windows that are not designed to leak. The issue I have is with the color of the window panes. This is the best way to manage and repair your business reputation. I have a time sensitive project that I needed done. Just add paint! This team is wonderful. Window World had the lowest price and the best warranty. Window World of Phoenix’s, LLC vinyl replacement windows also meet low E energy-efficiency standards, which will save you money on heating/cooling bills. Contact the business for more information about recent service changes. They came out at least 4 times to pressure wash, grind it out and finally helped with a company restoring the walkway. -Bill Window World Sales Rep.That's the response I got  from their sales rep when I texted him and  asked  for 1 window measurement out of 10 windows Bill measured. We went with Window World after talking with a couple of companies. I guess it was happy hour at the bar, because they were in such a big hurry to leave, they just left tools and garbage all over on my back patio. Add reviews and photos for Window World of Phoenix, LLC. Read more. We went from the original 1960's windows to 21st high tech. When the new window came they found out the wrong screen was ordered. Called the Phoenix location, got what we felt were good prices for several windows, and placed the order. Compare pay for popular roles and read about the team’s work-life balance. Since then, they have been leaking rain, air (cold or hot) and allows for dust and insects to get into the windows and house. Single pane just don't cut it in Phoenix. Called them for a quote on replacing two very large windows in our house. "....measurements are mine and not for another to use." The company's filing status is listed as Good Standing and its File Number is F16342422. The installer who spoke very little English did the best to explain to me that the doors were too big and they wouldn't fit..and left. Love the finish product and they lookamazing! Recent recommendations regarding this business are as follows: "DO NOT USE WINDOW WORLD. I liked that this is an AZ company and the windows are made here because I like to support AZ companies. The people that answer the phone can not answer even the most basic questions. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. The color is so blue that my husband refers to our living room as the "aquarium". My wife and I had to scrub for 45 minutes trying to get the caulking out of our carpet after they left. I owned a service business for over 20 years and what makes a business stand out isn't how they do when everything goes right. Right before we hung up, I asked about hanging up blinds after the install, she explained all that is extra.We are happy to report I called renewal by Anderson and immediately , a project Manger came out, explained all the product, styles, options, and displayed professionalism. Not a family company and not for you. We went from the original 1960's windows to 21st high tech. It was an accident but it made for horrible marks on our front walkway. They basically just ripped them off the wall. Jesus and his team did a clean and professional job. Once I found out it was window world, I decided that's not the company I want installing my product.I called 7/29 called to cancel my estimate. See BBB rating, reviews, complaints, request a quote & more. The employee that came out said he would have the…", "If I could give Quinn and Apex a 10-star review, I would! I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. the icing on the cake was when he refused to provide that one window measurement.I have to say I am so disappointed that Bill is not the team player i thought he was. Then a few weeks later we met the Aaron and his crew (Zane, Mike and Eddie). 19 other reviews that are not currently recommended. As a matter of policy, BBB does not endorse any product, service or business. They were also very polite. In a few days, I had my quote. Reputation Management. Professionally installed by industry experts in the lowest affordable prices, Window World Replacement Windows are designed to increase the performance of your home. Window World 4000 Reviews. but I still didin't  fully understand and with his attitude i was afraid to ask again but still i wasn't as bothered. The installation team was fantastic, they had our windows beautifully installed in less than half a day. See BBB rating, reviews, complaints, request a quote & more. They then called on me to do more business but the original issue still remained. Window World Overview. An amateur person could have done a much better job. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Thanks Window World! What a complete joke paying them to take your window blinds down was. They didn't even put anything down on the floors when they worked. The guy was extremely knowledgeable, professional, on tome and upfront with any questions we had. Windows in Phoenix, AZ. Az windows and doors came out on a Thursday. No exaggeration, the installer was throwing long metal pieces out the window to another installer below in the courtyard, while he was using a saw to cut them in shorter length. It was 8pm…", "I should have written this review MONTHS ago but life gets in the way and I just completely forgot. One of their installers accidentally dripped the foam insulation that fills the cracks between the windows and home. NO COMMUNICATION WHATSOEVER FROM THE CORPORATION. They are long windows. Window World of Phoenix, AZ Leading Windows and Doors Replacement Company in Phoenix, AZ Window World of Phoenix, LLC (602) 535-0180 Call for Free In-Home Estimate We wanted the new door to be the same as what we already had. We paid extra money so that they would take down our window blinds to install the new windows. Then he went on about converting our windows and how they don't do that. They do not care and they have absolutely no idea what customer service or customer care is! Make Window World your choice for your next exterior home remodeling project. It took a while to get the windows ordered and scheduled but I guess that is because they are so popular.They really went above and beyond in their customer service. I hope this review at least pushes a few customers away from them. We decided to finally do the last four windows in our house. We didn't want anything too fancy just new windows to improve energy efficiency and of course they improved the overall look. I have heard several times from Window World that this is how they are designed. after reading all these wonderful reviews, it makes me wonder how different my experience would have been had i gotten a different person. Window World 4000 Prices. We had to replace our sliding patio door. Besides the professional employees they have Window World have great price too. This is a door made from plastic and complete junk. They apparently don't care about referrals or helping previous customers. Ask the Yelp community! I said if he could get to my house by end of day I would give him a chance to sell me. I asked to speak with her manager, she told me no, and she would relay the message. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We replaced 23 windows and their head installer Jesus got is done in 1 day. I don't like doing business with companies like this. I will never recommend you to anyone, and since I have a background in advertising, I'll be sure to tell everyone how awful my experience was. No one would help me until the following day, until I called Quinn. BEWARE! I was told by the salesman that the new door would be easy to open and very nice. I should have known right then and there to say, no thank you. They did a wonderful job and were very meticulous. We priced several window companies before deciding on Window World. The installation crew was great. 58 Window World reviews. Disappointed in the waste of my time and the estimators time. After talking a bit, I kindly asked about window encapsulation and his response was "As I've explained 5 times already windows encapsulation is ..." ( if it takes you 5 times, maybe you're not explaining correctly!) . Window World of Phoenix, LLC, offers replacement windows and doors in Phoenix, AZ. Are designed installer called me into the room to look at the.! Option of replacing it as they keep their word and strive for excellent customer service rep,,. My experience would have been an easy sale as well are top notch first on. Down our Window blinds down was St Phoenix, LLC, offers replacement windows and ca n't to... Paid extra money so that they have Window World ranks 29 of in. Pane just do n't like doing business with them again them from some company! 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