Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. %title% %offer% Tbb. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. This is the second time we have booked with Wisecars and had amazing service. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. If you require additional drivers, please include them in your booking request. 2023 Wisecars. All persons driving the vehicle must be in possession of their driving license at all times. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Wisecars does not store credit card details. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Yes. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. However, this is not true. Some Car Rental Companies in some rental countries may also require an International Driving Permit. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Some of this include complete insurance and others do not include it at all. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. In all these cases, you will receive no refund of the money you have paid. I refused to pay and they refused to refund me my $535 back. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. In peak periods this may not be achievable. 49 reviews. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You will have to leave a deposit for the fuel. Manage bookings effortlessly. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Dear Paul,Thank you for contacting us! It is entirely up to the Car Rental Company whether they decide to do so or not. Your contract for car rental will be between you and the Car Rental Company. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Very easy process and had the best price on the internet. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. To improve our service and website, we may use small data files known as Cookies. All rights reserved. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If not, you will need to purchase the cover at the car rental company counter. Due to this protection, it cannot be read by any third party. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. You have a guaranteed booking with us and with one of our trusted premium suppliers. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. In most locations, the minimum renting age is 21 years. Please read carefully the terms of the Car Rental Agreement before signing it. I had questions about requirements of car insurance. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. No way has this company got 4.5stars. www.wisecars.com. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Wisecars cannot amend the drop-off time once the rental has already begun. Even worse, they've created hundreds of fake 'good' reviews to fool people. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. We offer a price comparison of major and independent car rental suppliers around the world! What's Wisecars' cancellation policy? To improve our service and website, we may use small data files known as Cookies. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Your contract for car rental will be between you and the Car Rental Company. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This information must be sent via email and give Wisecars the relevant details of the incident. Subscribe! At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. What's Wisecars' cancellation policy? Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Thanks! you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Wisecars is an online vehicle rental broker. We clearly highlight car and van hire options with Wisecars that have free cancellation. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Alternatively, just sign in or register using your Google or Facebook account. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Fill in your personal information and state what you wish to cancel or amend. If you have already provided us with your flight details, the car rental company will be able to track your flight. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Please make sure you return the vehicle to the same rental company from which you collected it. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Your rental credit will expire after 2 years. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. All rights reserved. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Great help received from the kind persons on whatsapp chat yesterday and today. Please read the following to know what is included/excluded in our coverage offers. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Cancellation Protection can be purchased only at the time of booking and is not refundable. 2023 Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Cancellation Protection can be purchased only at the time of booking and is not refundable. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Read more from https://www.wisecars.com/en-us/reviews. That should not even be separate. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. What's Wisecars' cancellation policy? This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Reply from Wisecars. In peak periods this may not be achievable. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Garantljuk, hogy minden rtkels vals. What's Wisecars' cancellation policy? Please read the following to know what is included/excluded in our coverage offers. We used in October 2022. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Your browser settings can be set to inform you before receiving a Cookie. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Wisecars will process your cancellation refunds in 7 days. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Keep copies of all relevant documentation you are asked to complete. Companies can ask for reviews via automatic invitations. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025