This content may be old or outdated. No, you do not always have to return the item if the seller does not bother to respond to a dispute. How do bogus charges show up on your PayPal account? . Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. How can I appeal PayPals decision on my case? paid in the states. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. First, go to PayPal's Resolution Center. It was by card, but I have no email from PayPal saying anything. Is there a way to open it again? PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Visit our fine dining destination today. Click on your existing case in the Resolution Center. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Account . He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). Total Length: 38 in . We encourage you to continue working with the seller to see if you can resolve the problem. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. But no refund. more than likely they were the ones who closed the account which could explain why no one at Chime . Your case was resolved in hours and on Christmas Day. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Today with I see on my account, with no email from PayPal, see the case has been close. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . Cookie Notice Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Yea hopefully. What happens if there is no money in her account to refund me now? The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . Privacy Policy. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. 1999-2023 PayPal, Inc. All rights reserved. Privacy Policy. tips on managing and growing your business. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . If by card, the funds will go back on the card and will take anywhere from a week to 30 days. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. thank you. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. All Access Digital offer for just 99 cents! Is there anything you can do to help me? The return was being sent from the UK to Israel. Chargeback: Buyer contacts their card issuer and requests a refund. It was on ebay Germany. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Claims and disputes life cycle. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. The item was tracked as far as the city but then nothing else. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. within 10 days. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Privacy Policy. Item needs re stringing. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. PayPal Reviews. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. Leave the Archive. View your open cases. This way, we make sure your chances of being fully refunded are high. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. Q: I recently received an email from PayPal that said Id sent a $303 payment. I would like PayPal to refund my $303. We encourage you to continue working with the seller to see if you can resolve the problem. To which I got a very simple and confused "Yes I know. Leave the Archive. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do I check the status of my dispute or claim. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Fill out the form addressing your reason . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No replacement and no more contact received. The follow-up emails are no more . If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. Was this ever solved? Go to your Resolution Center. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! All of this is made possible by our advertisers, who count on us to deliver their message to our readers. The tab will open into a new window with an online . Yes . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I cannot report the problem. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. You are viewing the PayPal Community Archives. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Your account was compromised, which means someone got their hands on your password. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. At least, not in my experience. I can't find anything online about what rule I could have possibly broken since all I did was place an order. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. What is the issue? A: Im sorry about these charges. No goods or refund after my case was closed :(. I contacted PayPal on your behalf. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. I asked " and my money" its fine you will get it back. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. The seller never shipped it. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. Well use cookies to improve and customize your experience if you continue to browse. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. The Post Newspaper. To get a PRESTO card refund, your card must be added to a PRESTO Account. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Save my name, email, and website in this browser for the next time I comment. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. Visit the PayPal Business Resource Center. We use intelligent software that helps us maintain the integrity . Separately, I contacted PayPal on your behalf. This will show you the details of the transaction like below. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. I attempted contact with the company via email and via phone with no success. Ive lost $900 and PayPal is not supporting me. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. I wish I read reviews online about their business before sending them money. A week later, PayPal refunded your $303 without offering an explanation. Our experienced journalists want to glorify God in what we do. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. I open a item not received dispute with papal and make a claim. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Obviously, you should never give your password to anyone. All refunds are subject to a 4% processing fee. 1999-2023 PayPal, Inc. All rights reserved. Getting in contact with paypal has been spotty, so far only been able to get what . The return was being sent from the UK to Israel. Case Closed, it says. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. Login to your PayPal account and go to the "Activity" tab. . A review of your paper trail between you and PayPal raised a few red flags. I cannot report the problem. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. As of May 12th I have still not received a refund or any signs of a refund. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. who am i supposed to believe! Connecting to the community is what The Post Newspaper is all about. Below ar For more information, please see our And why wont PayPal help him remove them? . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Can I-cancel-a-payment-that-I've-already-sent. Leave the Archive. thank you for calling PayPal ".which confused me even more. Bank reversal: Buyer contacts their bank to request a refund. It's important to know that disputes which are not escalated within the 20 days will be . PayPal snubbed me after a fraudster shut my account. Transfer money online in seconds with PayPal money transfer. Having the same issue. This content may be old or outdated. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. On the Summary page, click on the transaction you want to cancel. If your dispute has been escalated to a claim, click View to see the latest status. I just fear I wont get my 2 grand back. Locally owned and operated in Texas City, Galveston County, Texas. You filed a local police report. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. hi. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . 1999-2023 PayPal, Inc. All rights reserved. I still haven't received any refund from PayPal, 5 days have passed . Is it OK if we also use cookies to show you personalized ads? Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. But sometimes, even the best documentation isnt good enough. I want a refund After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Find the transaction for the payment that you want to raise a dispute for refund and click on it. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Enter your Username and Password and click on Log In ; Step 3. Because there is no buyers protection option available if you transfer money as a friend. How did you fund the payment? However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. So we asked customer for proof of damage after that to return part for full refund. If we're already reviewing your claim, you'll see . I had not. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. Edge (PC) From the 'Settings and more' menu, select 'Settings. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Select . I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. If the seller does respond, PayPal will work to evaluate the information provided and determine the . Were sorry for any problems you may have experienced with the transaction(s).. A step-by-step guide to the PayPal refund policy. Hopefully, that would have generated a response from a real person. It's the certainty. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. That seems a little suspicious. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I dont recognize the recipients. Click View next to the dispute you want to close. I keep my account in euros, but these charges were in dollars. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. Message 2 of 16. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs.