If you have been looking for an alternative to FaceTime to connect with someone in jail more efficiently, HomeWAV provides video and voice calling resources. The Company may disclose any information collected, including personally identifying information as necessary to provide and bill for the products and services you order (including, without limitation, by providing information to collection agencies); as required by applicable law or governmental regulation, court order, subpoena, search warrant or other legal process; or in the case where the Company reasonably believes that failure to disclose information will lead to imminent harm to the Company, you or others. HomeWAVs rights as described above are protected by applicable U.S. and foreign laws. Limitation of Liability. HomeWAV is a cost effective and innovative way to allow those incarcerated in Detention Facilities across the country to visit with their families and friends in a home environment without the hassle of traveling or setting up an appointment to visit the inmate at the facility. Facility Network means an internal network of user accounts created by the Authorized Administrator through which the Facility may provide Facility Network Users access to and use of the HomeWAV Software through the Facilitys user account. THE HOMEWAV SOFTWARE IS PROVIDED AS IS AND AS AVAILABLE AND YOUR USE OF THE HOMEWAV SOFTWARE IS AT YOUR SOLE RISK. If this information is sent to an inmate, it shall be treated as contraband. 1. kiosk, or through our automated phone payment system. Through companies like HomeWAV, inmates are able to make video calls with friends and family from jail easily and safely, allowing for better connections and communication. From HomeWAV's app or online dashboard, you can either view available funds or add and transfer funds. We're bridging the gap between family, friends, and incarcerated loved ones by offering safe, cost-effective, and convenient video visitation solutions. ANY RELIEF AWARDED CANNOT AFFECT OTHER THE COMPA USERS. In one call, she had to call back 10x. Oh my Lord this app is awful. Video messages i receive are zoomed in like 4x. Allocation of Risk: You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this EULA reflect such allocation of risk. Community First Credit Union - Appleton WI. Sign In or Create an Account with the HomeWAV App. Facility Agreement means a separate license and distribution agreement between Facility and HomeWAV or a reseller acting on HomeWAVs behalf pursuant to which the Facility is given the right, subject to its acceptance of and compliance with this EULA, to establish a Facility Network and to assign licenses of the HomeWAV Software to Facility Network Users for use solely within the Facility Network environment. Data privacy and security practices may vary based on your use, region, and age. If any provision of this EULA is held to be illegal or unenforceable, it shall be deemed amended to conform to applicable laws or regulations, or, if it cannot be so amended without materially altering the intention of the parties, it shall be stricken and the remainder of this EULA shall continue in full force and effect. We offer four simple ways to add credit. That was not accurate. Fees and services are set independently by each corrections facility, but most are between 10 and 30 cents per minute. Please try again. var tlJsHost = ((window.location.protocol == "https:") ? eMessaging features are less than one cent per character. At select retail locations Everyone I have dealt with in the last 2 years has been marvelous! Entire Agreement. Inmate Penpal Listings. Create an Account: To ensure safety for yourself and your loved one, youll need to first create a HomeWAV account online, either through your computer browser or the mobile app on your phone. In addition to the terms defined above, the following terms have the following meanings: If sold or shared, Categories of Recipients. Terms of Service Even better youllonly pay for theHomeWAVminutes you use, as there are no plans, packages, or hidden fees. It's annoying. ACCEPTANCE OF THE TERMS OF ALL DOCUMENTS IS NECESSARY TO UTILIZE THE HOMEWAV SYSTEM. No Warranty: THE WEBSITE, THE MATERIALS ON THE WEBSITE AND ANY SERVICE OBTAINED Inmates look forward to mail call. 2. Inmates at HomeWAV facilities are prompted to complete a refund form during the account creation process. Fees and services are set independently by each corrections facility, but most are between 10 and 30 cents per minute. Durazo filled out the required paperwork and stated that he was purchasing the firearm for himself, when in fact he was acquiring it for another individual. 4. Refund checks usually arrive within 4-6 weeks. For more information, please review GoLookup Terms of Use. So thank you very much. By 7:15pm they responded back to me and had the profile removed. But we still get charged. Inmate General Funds (IGF): Inmate General Funds are deposited by any user into an inmate's account and used by the inmate for communications with any third-party user. License Restrictions. People in jail have usually not been sentenced yet. * Detention Facility: * Contact: Select a Detention Facility. If you are a California resident, you may have certain rights as a consumer regarding your personal information conferred under Cal. We won't be needing the InmateAis service anymore. Visit the TouchPay website to make a deposit online. We only collect information that you voluntarily give us via submission on the Website, via email or by other direct contact from you. Changes and updates to Privacy Policy: We will change and update the privacy provisions of these Terms from time to time. 2000 Vassar St. #10731 If the Company changes any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Choose the inmate you wish to add Funds to: 4. Add Funds via App Pay by Phone Sign in to call our secure toll-free support number and use option one to add funds. Thanks again for this great service. (We highly suggest a strong Wi-Fi connection and a headset for the best results.). introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; My inmate was so excited when I started using Inmate Aid and told me that everyone including staff were impressed with his postcards. 13. Upon termination, HomeWAV will deactivate your user account. How to Get free Minutes On Homewav. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds NOW!" button at the top of the HomeWAV webpage or . You are solely responsible for obtaining the legal rights to make use of such content, materials, and any derivative works used with the HomeWAV Software, you further agree to comply with the Acceptable Use Policies set forth below. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Change/correct any data we maintain about you. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with the Company through arbitration. Site Map, Wire of Hope East Coast 4. IF YOU ARE AN INDIVIDUAL USER, THE FOLLOWING APPLIES TO YOU: You specifically understand that the quality and speed of services rely on a number of factors beyond our control, such as the speed and operability of your and/or the Facilitys Internet connection. Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph. Add Funds via Phone Pay at PayNearMe Location Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. We advise you to review the Facilitys policies and local rules within your jurisdiction to confirm the procedures taken by the Facility. Express any concern you have about our use of your data. Easily send letters and photos from your computer or smart-phone. To ensure equity, profiles are sorted randomly. WE ARE NOT RESPONSIBLE FOR ANY INTERRUPTION IN SERVICES OR UNAVAILABILITY OF THE HOMEWAV SOFTWARE RESULTING FROM INTERNET FAILURES, YOUR INABILITY TO ACCESS THE INTERNET, OR INADEQUATE BANDWIDTH IN YOUR INTERNET CONNECTION. User Account Security. You agree not to use or permit anyone to use information provided through the Website for any unlawful or unauthorized purpose. Prosecutors will even go so low as to put informants in your cell, or even in the van on your way to court. The best ruleto follow:Anything you say to anyone, can and will be used against you in court. The two men were subsequently arrested by Homeland Security Investigations (HSI) at the Douglas Port of Entry in their attempt to smuggle the 9mm pistol into Mexico. Additional Binding Provisions: No agency, partnership, joint venture or other relationship is intended or created by your use of the Website. THE COMPANY IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. Durazo provided money to the co-defendant to purchase a 7.62x51mm (.308 WIN) caliber rifle from a licensed firearms dealer for Durazo. Facility is responsible for communicating all questions and requests from end user to support services. A Privileged Communication must be identified as such by the individual asserting the privilege (your attorney) when that individual registers as a user or when scheduling the communication. Also very easy to use. Anything to the contrary notwithstanding, we acknowledge that certain communications made through the HomeWAV Software are privileged and confidential (E.g., calls between you and your attorney) (each a Privileged Communication). Exercising Your Rights to Know or Deletion, Personal Information Sales Opt-Out and Opt-In Rights. Ifyoure looking to have a remote video call with an incarcerated loved one, how can you get started? A FACILITY MAY DESIGNATE AN AUTHORIZED ADMINISTRATOR TO ACCEPT THIS EULA ON ITS BEHALF AND TO CREATE A FACILITY NETWORK. You agree and understand that use of the HomeWAV Software may be subject to limitations beyond our control. 20. information that you voluntarily provide the Company; If you do not wish to be bound by this agreement to arbitrate, you must notify HomeWAV in writing within thirty (30) days of the Effective Date. This process is similar to the one you would need to go through to visit in-person and gives facility staff the awareness of who inmates are speaking with. GoLookUp does not provide consumer reports and is not a consumer reporting agency. I. Here are seven tips for a seamless experience. - HomeWAV Refund Policy. No prior scheduling is needed for video or phone calls. Code 1798.80(e)). 9. To exercise any of the rights mentioned above, please send an email to support@homewav.com or a letter to HomeWAV, LLC, 2020 Westport Center Dr., St. Louis, MO 63146 with California Consumer Privacy Rights Request in the subject line or body of the email or letter. ARIZONA DAILY INDEPENDENT LLC Contact Us: 6929 North Hayden Road C4 #291, Scottsdale, AZ, 85250 (520) 906-8081. PLEASE READ THIS EULA CAREFULLY. HomeWAV has vested in each Facility the ability to exercise certain administrative controls over the use of our HomeWAV Software on their Facility Network. The sender will be liable to prosecution under A.R.S. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS IN THIS EULA, OR YOU HAVE REASON TO KNOW YOU THAT YOUR RIGHTS AS A FACILITY NETWORK USER WILL BE REVOKED, OR YOU WILL BE UNABLE TO COMPLY WITH THE FACILITY NETWORK RULES AND REGULATIONS, THEN YOU MUST NOT DOWNLOAD, ACCESS OR USE THE HOMEWAV SOFTWARE. Always include your mailing address if you choose to email (some inmates can only answer through postal mail) and visit our page about prison mail rules to ensure your correspondence will not be rejected by the correctional facility. Understanding Fees | Privacy Policy. The inmate may either select to initiate an immediate refund back to the credit cards used to fund the account or provide an in care of address for a check refund. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds NOW!" button at the top of the HomeWav webpage or by coming onsite and using the HomeWav kiosk in the front lobby. 14. Sign in to call our secure toll-free support number and use option one to add funds. Jail is not prison, it comes beforeprison. Visit your local PayNearMe location to add funds. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. HomeWAV, Facilities, and all users are independent contractors, and nothing in this EULA will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between us. Login Information. Sorry, we do not recognize that username and password combination. Talk-to-Me Funds (TTM): Talk-to-Me Funds are deposited by a third-party user and may only be used by the inmate to talk to the third-party account which deposited the funds. 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Refunds may not be transferred to another facility unless the new facility has an existing contract with HomeWAV, in which case the third-party account holder may contact HomeWAV Customer Support for assistance. for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, soliciting, or asking for personally identifiable information; DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require Fair Credit and Reporting Act (FCRA) compliance. Receive calls, send messages, schedule visits, add funds, stay connected, and more all from the HomeWAV app. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Durazo then purchased a 9mm pistol from another licensed firearms dealer. Your loved one will be notified via kiosk or tablet once you are signed into your account and available to connect. Reach out to us today by clicking here! As expensive as it is to use you'd think it would work better and why steal our time when you're charging us out the wazoo already. Security: We take precautions to protect your information. After that, its as simple as accepting a call. When you are finished, sign your name to agree that you have read & viewed $ ! The arbitrator will decide the substance of all claims in accordance with the laws of the State of Missouri. Questions: Contact Us at: support@homewav.com. Terms and conditions for Facilities covering fee earnings and HomeWAVs rate schedule for authorized communications are set forth in the Facility Agreement. You acknowledge that we do not pre-screen Third Party Content, and that we may cease providing Third Party Content at our sole option. Personal information categories listed in the California Customer Records statute (Cal. We do not currently respond to do not track signals as we are trying to provide you with a personalized experience. 8. IF THIS EULA IS UPDATED, YOU WILL BE NOTIFIED ON YOUR NEXT LOGIN SESSION. I've tried other companies who offer similar services but the quality of their finished products was terrible. Visit the TouchPay website to make a deposit online. I have sent 312 custom-designed postcards to my inmate over the last 2.5 years using your service. If you already have a card saved in our system, choose that card. Denton County's previous partner charged $5.99 for a 30-minute video visit. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE COMPANY AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE WEBSITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF THE COMPANY; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY; AND/OR (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE WEBSITE. TrustLogo("https://www.positivessl.com/images/seals/positivessl_trust_seal_md_167x42.png", "POSDV", "none"); Subscribe to Wire of Hopes Newsletter , Prison Penpal Advanced Search For more information about HomeWAV or how to stay in contact with your loved one, help children understand the situation, and care for yourself during this trying time, we have free resources available on our website. Add Funds | HomeWAV - Web Access Visitation. the right not to be discriminated against for exercising any of these rights. Each time she hung up, the indicator went immediately from 1 to 5 bars. Updated. in any manner that could disable, overburden, damage, or impair the Facility Network or other communications networks, servers, or providers, or interfere with any other partys use of the HomeWAV Software, including their ability to engage in real time communications with other users through the HomeWAV Software. are available in their housing areas daily from 6:30 AM to 11:00 PM. Fees. You can choose to reject this agreement to arbitrate. Here are seven tips for a seamless experience. Third Party Content. Refunds from IGF may only be requested by the inmate whose account the funds were deposited. Contact Wire of Hope Subject to your compliance at all times with this EULA, HomeWAV grants to you a limited, non-exclusive, non-transferable license during the Term to access and use the HomeWAV Software for your personal use only, provided, that Facility may use its license to the HomeWAV Software for its Facility Network, subject to this EULA and the applicable Facility Agreement. Audio, electronic, visual, thermal, olfactory, or similar information. My review is the service was wonderful and very accommodating, I never knew there was this kind of service before. eMessaging features are less than one cent per character. are allowed. Can I pay his bond or will I get in trouble. UNLESS WE MUTUALLY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSONS OR PARTYS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. You can transfer funds between inmates on your account. information related to your commercial dealings with the Company (such as summary of exchanges (subscriptions, options, commitment duration), status of invoices and payments); Fenny K. Inmate aid is definitely the most responsive group of people. Export Restrictions. Ownership Rights. GoLookUp does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire. Our highest mission is to provide incarcerated individuals with low-cost, innovative, and easy-to-use solutions for staying connected to their families, loved ones, and communities. Please read our Terms of Service. As I searched the website and got the information I read and reread til I understood how the service work. HomeWAVs software allows you to schedule without any assistance from jail staff. Only alphanumeric and ? I'm glad I have the ability to send pics and letters. ATTENTION: YOU ARE BEING ASKED TO REVIEW, ACKNOWLEDGE, AND AGREE TO THREE SEPARATE DOCUMENTS ON THIS SCREEN. It always worked out great and we would like to thank you for the good service. //