Our card works at a variety of merchants. Do NOT use this company if you can avoid it. The standard Wex, Inc. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Most horrible experience with fuel cards. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Ready to see pricing for your specific business? It's a cut throat industry. Charged to my bank account, we do not own a card. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! The people behind the payments. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. How does this make any sense whatsoever?? Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Would like to join in class action suit. As with most things in business, if you make it easier for customers, youll see more sales. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Track fuel expenses automatically. Again, there was NO explanation or warning. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. It is a shame, I was a client for about 20 years. Deny most claims with no reasons. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. NO, because they want me to jump through another 50000 hoops!!! Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Youll need to contact your credit card processor. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Corporate Office Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Now they want to give us back $86. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Still getting notified of late fees In Report Value, enter the drivers name. ERGs drive diversity by fostering new bonds and communities across the company. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. There are per card, per month fees, as well a paper billing fees (applied as a default). Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. This company is either competent or fraudulent. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation (See Look up card.). They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Terms of Service. I have asked for a manager many times but no one has EVER called me back. When you take fleet cards, the funding time depends on the type of card and the processor. Get special fuel discounts and save on products and services for your business. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. The company should have planned for this. How does it work? Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. We were told that the invoice was correct. 2023 Host Merchant Services. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. I think this would be great for our business! You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Disreputable? There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. These self serving morons could have left my employees stranded without working fuel cards. Click the desired card # to view its details. Exceptions are even color-coded to make them easier to prioritize. Shady company Dont ever deal with them!!! As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Click Authorize Payment and confirm the payment info. Add a reference number and note, if desired. Ready for the ultimate credit card processing experience? They can limit the type of fuel purchased, i.e., only diesel. They are nightmare if there is a problem. Incompetent fucks. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Then Class action suit! Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. To create a new policy, click Policy Management in the top menu, then Create New Policy. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. How can I go about it? Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. The due date was 1/20/2023. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. CANNOT STRESS THIS ENOUGH!! Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Fleet cards can also limit the number of transactions or caps on each transaction. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. This review will focus on Wex's payment acceptance products for merchants. Fleet cards go by a few different names. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Where does it work? WEX fleet cards are used by more than 11 million vehicles worldwide. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Worst gas card ever. This is our complaint on WEX, Inc. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. As part of a very successful multinational company with annual profit in the extremes of 88+M, INACTIVE makes the card unavailable to use. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Wex is currently charging is 83%apr. Having issues making the most of your WEX experience? Hard to get a hold of. Below is a detail of the most common types of fleet cards. They do not give time to make payments. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. UPDATE: Not menti. They will not help you at all, I had no account number as I had no account. It gets billed to the card. RIDICULOUS!! EMV Credit Card Machines (207) 773-8171 Corporate Office. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. The search results appear on the bottom of the screen. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. We have no recourse. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? They claim they need a receipt. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Ask us your questions here. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. The company has received 107 complaints in the past three years. We are going through the same situation. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. A confirmation displays. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? The Verifone machine is universal, and can be used with many different processors. Exxon Mobil should be aware of this. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Im paying it off in a couple weeks and closing the account. WEX appreciates the BBB bringing this to our attention. Related Article: Introduction to Credit Card Processing Rates and Fees. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Attempts to reach a representative for clarity were again unsuccessful. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. The sole purpose of the material presented herein is to alert, educate, and inform readers. Please cancel my account. High-risk merchant services provided through Electronic Merchant Systems (EMS). Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Please please please read reviews and stay away of this company. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). What if additional documentation is required? Since thats the lowest rate of the purchasing card categories, thats the goal. See this page to learn how we support our operations. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Talked to their rep. he would settle account for $100, which we paid Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Wex wouldnt help at all, just lied and wasted our time. reply and I will get the message. I have been instructed a different way to close the account each time I call. I became a Wex customer in November 2021. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. WEX is complete rip-off. This is a fraudulent account. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. 1 Hancock Street Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. I really would love to accept the Voyager card here at our business. They are doing this to many other businesses I found out. My monthly statements went from $155 to $914! Get started. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. (Town name) Dental or Essential Eye? Finance. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Merchants most commonly describe unexpected incidental fees and high termination fees. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Some processors have no monthly, no annual fees, no contract, and cheap rates. WEX took nearly $4,000.00 from my business account. Data collection offers businesses comprehensive analytics and usage statistics. The card can be used at any gas station that accepts the card. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Here Are The Processors Who Don't Hide Fees. Karma wins in the End WEX Fleet Universal has opened Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Merchant Cash Advance This has to be huge fraud case. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. And how has this not already generated a class action lawsuit? Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. I send that in and thats not good enough. Choose the new status. See Who The Worst Processors Are. We may earn revenue if you obtain services from a provider that we recommend. If you have a business that requires traveling, this card is for you. Unethical? Dont use them, spread the word not to use them, I will be posting on every review site. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. This type of billing is unethical at the very least. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Wex and Voyager cards can be used at any participating gas station. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Its been months and we still do not have $$$. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Hey y'all!!! Some cards can be set to require the employee to enter mileage at the time of purchase. This information is captured at the time of the sale. In the Add Prompt screen, select the type of prompt you want, then click Next. Youll need to contact your credit card processing company. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. As more data is collected and trends identified, he expects losses to decrease even further. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. No way to set up an auto pay. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account ERGs drive diversity by fostering new bonds and communities across the company.