Airlines currently offering travel flexibility The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Check refunds may take up to 15 business days. I never saw or heard anyone remind visitors to keep their mask on. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. To link a pass: Select the "+Add Pass" option. Without a reservation, we cannot guarantee there will be availability on your day of visit. Please note that changes may occur at any time, based on available public health information. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Walk, dont run. Operating hours for the entire season are published as soon as they become available, but are always subject to change. (except for special events as designated by the Property). Please stop by Guest Services to pick up your raincheck before you leave the park. Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. dogs). COVID-19 is a disease that has affected most, if not all, countries in the world. Please see our Entertainment section for more information. Disability license plate or hang tag must be visible. You will receive a parking permit when you pay $30 at the tollbooth. Over the last 30 season . We hope it doesn't happen, but prepare just in case your little one gets separated from you. Use designated walkways throughout the park. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). On Feb. 26, StubHub's general counsel was hailing the company's . 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. If youre visiting us with children shorter than 48 inches in height (or youre just not sure), visit Dollywoods Centralized Measuring station located on Showstreet between Rental Services and the Ride Accessibility Center. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Your child will be measured by a Dollywood Host and given a color-coded wristband. For your convenience you may have your hand stamped at the exit. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Track Your Return. Frequently Asked Questions. Dollywood has . Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Recommended experiences in and around Pigeon Forge. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Guests will be screened with a health assessment. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. According to the company's website, on April 12, masks were made . If you need to return an online purchase, please use our mail-in process. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. RV parking lot is not available for overnight parking or camping. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Free parking applies for visits after Gold or Diamond Season Passes are purchased. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Financial Assistance for Food, Housing, and Bills. The University has been open throughout the pandemic, even while much of the work has been done remotely. Use designated walkways throughout the park. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. You can view height requirements on each ride page on the website. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Updated as of July 25, 2022. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. We strongly recommend this option to expedite your group's entry into the park. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. Do not create disruption with behavior that is unruly, disruptive or illegal. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Guest should call 1-800-DOLLYWOOD to discuss specific options. Season pass holders can visit early on June 15 and 16. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. May 6, 2021. Person upgrading used admission ticket must be present to complete transaction. 1. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. PLEASE READ IT CAREFULLY. International Returns. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . During the Christmas season, weekdays are your best bet. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. Please ask any host for assistance. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. Please contact us at (888) 428-6789 if you need to cancel your reservation. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. TimeSaver Passes allow you expedited access to lines at select* rides. During storms, re-opening will be based on when the weather has moved away from the park. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. We stood in line for at least half an hour behind a large family who did not wear masks. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. View job description, responsibilities and qualifications. Tickets will be confiscated if altered in any way. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. You can access them from the order History module within your account though. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Apologies for the confusion. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Rain Checks are distributed at any ticket window and are valid until the end of the season. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. Enhance your visit! For Dollywood rides, you can also find height requirements on the mobile app. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Try out our tool below to find the answers to our most common questions quickly. Every season brings new experiences! Please call 865-428-9553 or see our Auditions page for more information. There was less than thaton the day we went. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Dec. 29, 2021. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . By. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Guests must only use designated entrances and exits and only during operating hours of the Property. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. All tax rates are subject to change without notice. Otherwise, your groups refund will be adjusted accordingly. Please visit the Account Overview page. Masks will still be required in indoor areas. Go to the Season Passes page on dollywood.com. Rain Checks are not available for Season Passholders. Be sure to check the schedule prior to your visit for the most recent updates. Please see ourDirectionspage andDestination Mapfor a map of the area. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. . Dollywood was originally scheduled . Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Pets or animals of any kind other than approved service animals (e.g. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Dollywood is pleased to offer a variety of parking options based on our guests' needs. while the rest of the group rides the attraction. Tattoos with objectionable graphics and/or messaging are not permitted. Changes to season passes. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. But please let us know if you continue to receive this issue at 1-800-Dollywood. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Apologies for this! Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. 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A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. That is a common issue that we have seen. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Our family went to Dollywood the first weekend in October for their Harvest festival. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. The park wqs decorated great and we had a great time. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. Simply use the zip code "37863" on the weather website or mobile app of your choice. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. You can apply your paid one-day admission toward the price of a season pass. Contact your local chapter to determine if tickets are available. About Our Returns Policies. Established in 1986. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. There are no refunds for partially used tickets. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Ask any Host for assistance or directions. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. Yes. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Lost and Found opens one hour after park opening and closes when all guests are out of the park. 28 August 2020. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . and last updated 3:27 PM, Jul 14, 2020. We will contact you through email with return options if your item is recovered. Ride Wait Times are visible once you are on property at Dollywood. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. Dollywood has always been proud to assist our military families. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. . Subscribe to our newsletter, special offers and promotional emails. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. Coronavirus. Dollywood Gold Season Pass: starts at $204, which is $30 . 2. Returns and refunds are a part of doing business online. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. Commercial photography, videotaping, and recording of any kind is prohibited. Parents should contact the first available host for assistance if a child is lost. Park Hours Sign In | Register Search. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. We are excited that you are interested in purchasing a new Season Pass! Regardless of how well you plan, it's still easy to forget something. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth.