57 questions about Interviews at Kaiser Permanente. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". When I enjoy what I do it doesn't feel like a chore. This shows the interviewer that you've done your research and aren't answering vaguely. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Ben Richardson, a principal in McKinsey's London office, conducted the . ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. The patient, staying because of back surgery, was unable to hit the call button. Take a few minutes to tell the interviewer a few things about yourself. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Sign In. I had to submit my previous procedural logs and take a test. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Your problem-solving approach is fantastic! Do you feel it demonstrates that you're committed to knowing and supporting a group of people? They want to know that your passions align well with what Kaiser Permanente is offering. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Consider sharing how patients react to the way you communicate. What makes you want to give back to your community? Discuss the reasons why will you be great at this job. At Kaiser Permanente, integrity is held in the highest regard. As well, I am an active participant in my local rotary club. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I am an attentive listener and a compassionate caregiver. Also, I am organized, bilingual, and I have pharmaceutical knowledge. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. I was tasked with spearheading a task force. Excellent! Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Nice work! The status says no longer consider for the position. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. ", "This is a great question. Write a thank you note or email to all your interviewers. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. The patient was angry and threatened to leave AMA. We do not have advertisements on our pages but we do try to make money through paid-memberships. The staff wanted to start double-booking patient time slots. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I can see how it would be stressful when you care for your patients' success so much! The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. - I'm a recent graduate of San Jose state. Dates shown above are approximate. Upon first taking the call, the patient was name calling and yelling. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. I love working as part of a team and my colleagues take well to my personality. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Most interviewers will interpret a cliche response like that as dodging the question. Also, for every month with zero sick days, a bonus was added. ", "I like my job, and I enjoy what I do. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. I cope with these emotions by telling myself that it's not my story, it's the patient's story. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Very good answer! "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Why Do You Think You Are A Good Fit For This Company? Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I love my job. Know peds RSV scenerio : it's big now on the news . A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? ", "I have three philosophies when it comes to my work. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", "I am an avid fan of Google alerts! I would look forward to working in an organization of this size to better experience an even wider amount of diversity. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. By initiating an open conversation with this person, we were able to uncover his need. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I am eager to get a great start on my career. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. 3.2 (5 reviews) Term. My approach is to tune out the negativity and try to figure out why the personality is difficult. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. He ended up requesting and receiving a transfer. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. However, it can inhibit my ability to grow. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Make them think we care about them as if they were our family members so that they will come back.". If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Just like when I fill, I make sure the bottles are organized and in their place.". Great work giving your example and then highlighting how you corrected the error. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. My idea was to talk to users of EHR systems at all levels. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. What does it mean after your phone interview. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. For 180 days, my employees were rewarded for coming to work 10 minutes early. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. At the end of the day, many role titles are fluid. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? I also keep myself open to my colleagues so that they can know and understand me better as well. ", "I was helping a customer once who came to pick up her injectable prescription. Some patients need a lot of attention; some want less, and some need boundaries. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I'm happy to answer any questions you have. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. ", "I think my weakness is that I take too much to do. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. First, I work in a system, and I respect that. Also, avoid telling the interviewer that you get along with everyone all the time. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Therefore, any date prior to 2019 might not be accurate. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. I manage this by focusing my energy on productive activities that are good for my work. If you can add in a little bit more about your education, that would round out your answer nicely. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. ", "I am happy with what I do as a pharmacy tech. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. How to Answer: Why Do You Want to Work Here? Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I work good under stressful situations, and I'm good at resolving patients' problems.". She's fortunate to work from home, and makes about $32/hr w/ no degree. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. "I handle stress very well, and when you call my references, they will attest to this fact. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. My youngest daughter is involved in volunteering. I used the facts and not emotions to explain the reason for his delay. Good answer! You can begin with your recent education, family life, volunteer work, or talk about your travels. . Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". I had 2 interviews with kaiser received and offer within a week. Ultimately the patient understood and the procedure was finally completed.". I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Image source: Times Herald. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. By consistently rejuvenating in this way, I can give even more energy when I am at work. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Reiterate to your interviewer that you are aware of the stressors that come with this role. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Kaiser Permanente takes great pride in having a very positive and nurturing environment. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Dental benefits. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Good example! Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. The purpose of this page is to help you prepare for your job interview. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Truth is always key, so I will be honest and clear when communicating the news. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". But I don't want you to be surprised by the information. There are no other roles for that position". If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. "I have often been complimented on my relationship-building skills. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. In addition to this podcast, I also subscribe to a couple of industry blogs. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. If possible, avoid extreme responses that include speaking negatively of others or naming people. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? In a positive tone, discuss how you made the situation work! Behavioral 2. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. ", "My position at Kaiser is a Radiology Physician Assistant. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. "My customer service skills with my patients are definitely one of my strengths. 1 / 41. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Asked November 29, 2021 Your work history sounds strong, and it seems as though you are very loyal to your work. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I understand and agree that Kaiser Permanente may verify any and all information that I provide. I am always sure that when at home, my family gets my attention first. We do this by creating interview questions that we think you might be asked. ", "I'm a bit of a nerd. "I have worked with diverse groups of people most of my career, including my time in college. I also receive emails from different pharmacy pages with interesting articles.". Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. It sounds like you handled this matter with utmost urgency and great customer care. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. You've done well by answering diplomatically. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. It sounds like you have the experience the interviewer would be looking for. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. ", "From a young age, I was raised around a farm and animals are a huge part of my life. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. ", "I am super focused when I am stressed so I can make sure everything is done and correct. I am looking forward to getting into the routine of a career again. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. ", "I'm a very detailed and organized person. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I cannot take on every step of a project all of the time. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. This accuracy ensures that patient care transitions from one caregiver to the next. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Is this something junior staff can be involved in? In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. These are all excellent skills to have, and you sound very talented! Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments.
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