Want to talk about it? 1. The application records an error when the maximum number of retries (5) have occurred for an event, but the payload could not be delivered. The Note Type field defaults to Task Summary. In Autotask, the account team associates resources with an account. Three read only fields, MonitorID, MonitorTypeID, and RMMAlertID are currently available for use by the Autotask RMM integration only. Which actions can be performed on the entity. This entity describes an individual business unit that has an association with a company in Autotask. If there is no Contract Service or Bundle SLA, then check the Contract. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. This entity describes an Autotask Invoice. Web Services is, however, aware of and will check existing multiple resources on a ticket and will not allow any resource to be assigned as primary resource if that resource is already a secondary resource. If the ticket type = Change Request, then ChangeApprovalType is set to the default value. Gettings 721 tickets based on a title filter: "Title eq hello!" If selected, the note's Description or the time entry's Summary Notes, Internal Notes, and any new attachments are added to the ticket's incidents, as well. On create(), if InstalledProductID is populated, the InstalledProduct.AccountID must = Ticket.AccountID. Click on Service Desk/Ticket Categories. Assets are Products with an association to a Company entity. This entity contains attachments for Knowledgebase articles in Autotask. This entity is only used by multi-currency databases. There were some field name changes between the Soap and REST API, can you try all the same but replace the accountId field with companyId? This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. Saves the note or time entry and closes the dialog box. ConfigurationItemSslSubjectAlternativeName. If it is selected, the note is created with the Internal & Co-managed publish type. The configurationItemType associates one or more user-defined fields with assets of the same type. Want to talk about it? This entity represents associations between assets and documents in Autotask. To learn more, see our tips on writing great answers. Set up a mailbox in Autotask. On update(), InstalledProduct.ID cannot be updated to an InstalledProduct where InstalledProduct.AccountID Ticket.AccountID. Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To make calls to the entities of the AutotaskRESTAPI, you will need to use their resource access URLs or child collection access URLs. LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. I have taken the Resource location "15" from the below page on autotask because while creating the api user I have selected the location as "Headquarters". This entity describes detailed information about on-hand. This entity's purpose is to describe a transaction where a specified quantity of a Purchase Order Item is 'received,' that is, debited from the Quantity value of the associated Purchase Order Item and added to the Quantity On Hand value of the Inventory Item. This entity's purpose is to describe a cost associated with an Autotask contract. Head on over to our Community Forum! We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; A Resource + Role combination assigned to a ticket must be associated with at least one Service Desk Queue. Selecting a Note Type populates the Publish To field of the note, but this default can be overridden. Refer to WebhookExcludedResources (REST). It describes whether an Allocation Code of type Material Code on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. CreatorResourceID can return a ContactID. Thanks for your feedback. To open the page, use the path(s) in the Security and navigation section above. To open the page, use the path (s) in the Security and navigation section above. After you create the API key, login to your Autotask instance, hover over the Autotask button in the top left corner then . } Notes published . In the Quick Notification (Notify via "To") section, you can use check boxes to quickly add common role-based notification recipients to the note or time entry notification email. ProblemTicketID cannot = TicketID of a ticket that is already associated with a ProblemTicketID; that is, an incident ticket already associated with a problem ticket cannot become a problem ticket. Only the incidents of problem tickets will have their status updated. } In Picklist, an inactive TicketCategory displays in italic text. Create Ticket Note. The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. This entity describes an Autotask Subscription. Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. For more information, refer to Time Entry/Note Quick Edit Fields. function SendLinkByMail(href) { The id field belongs to each entity and acts as the unique identifier. A WorkTypeModifier entity modifies a given Work Type BillingCode. Need troubleshooting help? This entity describes an instance of hardware, software, or a material item in Autotask that a company sells or supports for customers. This entity contains the attachments for the TicketNotes entity. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Representational state transfer (REST) and Simple Object Access Protocol (SOAP), Use of PUT vs PATCH methods in REST API real life scenarios, Calculating probabilities from d6 dice pool (Degenesis rules for botches and triggers). Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. A new inactive attribute value cannot be assigned. Security: This check box is available even if users do not have permission to edit tickets. If the time entry page is open for a long time, it is possible for the Status field to be changed by another user or a workflow rule. Have an idea for a new feature? If the ticket type is not = Change Request and a current ChangeApprovalType value exists on the entity, then the field is cleared. Ticket.Source is not required; however, in the UI the Source field defaults to 'Other', so for tickets created through the UI, the value for Ticket.Source is never Null. Most of the values were taken from an existing ticket. The template corresponding to the speed code will be highlighted automatically. The function of this entity is to describe the tax rate for a specific billing item. } Available in the UI only when the installed module is enabled. window.open(uri); If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. The function of this entity is to describe the approval status of a project, ticket, or contract purchase cost created in Autotask. This entity describes an Autotask Inventory location, that is, a physical or virtual place where your company stores or assigns inventory items. Refer to Forwarding and modifying tickets. Any changes to the Status or Quick Edit fields made on the time entry or note will also be applied to their corresponding ticket fields. If the ticket is created from a Datto RMM alert and the Autotask ticket category has a Due Date and Time configured, then we will clear the DueDateTime field on the alert supplied by Datto RMM, and apply the default from the Autotask ticket category. [CDATA[*/ Ticket cannot be created with an inactive TicketCategory. Need troubleshooting help? Update Status on {#} incident(s) (tickets only). If the API receives an invalid prefix, it will automatically generate one and assign it to the resource. the URL but request it using, Create Tickets in autotask using REST api in python, webservices.autotask.net/atservicesrest/v1.0/, How Intuit democratizes AI development across teams through reusability. ChangeApprovalStatus can only be set to Requested or Assigned. A SubscriptionPeriod stores the information for an individual billing period item associated with an Autotask Subscription. [CDATA[*/ This entity represents company (account)categories in Autotask. This entity's purpose is to describe a grouped set of Holiday entities assigned to an Autotask Internal location and used in tracking internal time off. This entity contains ticket associations for documents in Autotask. The API-only user's security level must allow impersonation on the entity type. This entity represents the daily availability, hours goal, and travel for a resource. This entity contains the attachments for the ConfigurationItems entity. Field is cleared when ticket comes out of Waiting Customer status and is recalculated every time ticket goes back into Waiting Customer status. The function of this entity is to describe the associations between Change Request tickets and both Incidents and Problems. [CDATA[*/ This entity enables you to decrease inventory counts associated with the InventoryProducts entity. The allowed actions are specific to the field. Refer to the previous bullet point. [CDATA[*/ Notes published to All Autotask Users are visible to customers. This entity describes an Autotask Payment Term. Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. This entity defines a user-defined field (UDF) in Autotask. [CDATA[*/ /*Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. For example, when updating an entity, you may not be able to update all fields within the entity. Any entities or attachments that the account creates will be attributed to "APIUser." Access to version 1.6 will deactivate in Q4 2024. This includes the following fields: ChangeApprovalBoard, ChangeApprovalType, ChangeApprovalStatus, ChangeInfoField1, ChangeInfoField2, ChangeInfoField3, ChangeInfoField4, ChangeInfoField5. You can find these fields in the entity description under 'Fields that Cannot Be Queried.'. A table that lists all standard Autotask fields by Field Name and provides the following information for each field: Field Name, Data Type, Read-Only, Is Required, Reference Name (provided only if the field is a reference), Picklist, and Picklist Parent Column Name (only if the field is a picklist child).
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